retorquere / zotero-better-bibtex

Make Zotero effective for us LaTeX holdouts

https://retorque.re/zotero-better-bibtex/

MIT License

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translator installation error? #1138

Closed atanasj closed 5 years ago

atanasj commented 5 years ago

[x] I have verified in the Zotero addons screen that I have the latest release of BBT (https://github.com/retorquere/zotero-better-bibtex/releases/latest) and Zotero installed
[x] I am posting a single question, bug or feature request
[x] I have included a descriptive subject of the problem
[x] I am available for follow-up questions and testing
[x] If I am posting an export or key-generation related bug report, I have included an error-report by selecting the problematic reference(s), right-clicking, and submitting an BBT error report from that popup menu

Bug classification

Report ID: 6II84DJF-apse

Non-export problems with BBT

Whenever I load zotero I get the error in the image below. Restarting zotero or my machines gives the same error. I am getting no other issues that I can identify. Any ideas on what's gone wrong?

Please let me know if you need any more info.

Thanks, Atanas.

p.s. I love zotero-better-bibtex. It really is an awesome add-on... THANKS!

retorquere commented 5 years ago

Can you do two things for me:

Upgrade report customizer (there was an error in the log, that should now be fixed, maybe what you're experiencing here is a knock-on effect)
Can you check the file permissions on the Collected Notes.js translator? Zotero is reporting it's not installed but then also reports I'm overwriting it. The fact that it is being reported as not installed is the cause of the popup you're seeing.

retorquere commented 5 years ago

So...

retorquere commented 5 years ago

I really can't move forward with this without your feedback.

atanasj commented 5 years ago

Sorry, I'll do it shortly and let you know. On Fri, 1 Mar 2019 at 8:22 am, Emiliano Heyns notifications@github.com wrote:

I really can't move forward with this without your feedback.

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub https://github.com/retorquere/zotero-better-bibtex/issues/1138#issuecomment-468443553, or mute the thread https://github.com/notifications/unsubscribe-auth/AZ9DIWIxcyPNb4kW2VdxU59Rlu5MHmG1ks5vSEirgaJpZM4bJQOk .

-- Atanas

atanasj commented 5 years ago

Hi,

Sorry this took so long... I have followed the steps you requested:

Updated report-customizer:

Permissions seem to be okay:

However still getting error:

Please let me know what else you need me to do.

Cheers, Atanas.

rikchilvers commented 5 years ago

I'm also getting this error (report ID: VNDGGSCF-euc). I found that disabling the RTF/ODF Scan add-on (which hadn't been updated in a long time) fixed the problem.

retorquere commented 5 years ago

@atanasj do you also have RTF/ODF scan installed?

retorquere commented 5 years ago

@rikchilvers can you also restart with debug logging enabled and send me a BBT error report after you've seen the popup (you can click "restart later"). I've installed RTF/ODF scan 2.0.41 but I'm not seeing the problem. Older versions of RTF/ODF scan did have this issue.

(edit: oops sorry, you alrady posted a log, got it)

retorquere commented 5 years ago

Right so @rikchilvers upgrading RTF/ODF scan from the current 2.0.35 you have to 2.0.41 should help.

rikchilvers commented 5 years ago

You're right - I updated to the 2.0.41 and the problem is fixed. Hopefully this is helpful for @atanasj too!

Quick aside while I'm here – I'd also like to say thanks for creating and maintaining such an excellent add-on.

retorquere commented 5 years ago

Thank you -- knowing it's useful for others is a major motivating factor.

retorquere commented 5 years ago

I'm not entirely sure why RTF/ODF scan wasn't updated automatically. It looks to be set up right. I'll talk to the authors.

atanasj commented 5 years ago

Hi all. Sorry for my tardy reply. I did indeed have the RTF/ODF scan add-on install, and the problem is resolved! Thanks @rikchilvers and @retorquere!!

retorquere commented 5 years ago

Thanks for the confirmation! This problem will go away once this change is accepted in RTF/ODF scan -- I fixed the underlying problem in 2.0.35 but forgot the part where the plugin checks for updates -- https://github.com/Juris-M/zotero-odf-scan-plugin/pull/27 fixes that.

github-actions[bot] commented 3 years ago

This issue has been automatically locked since there has not been any recent activity after it was closed. Please open a new issue for related bugs.