Scanner - Live Event but Guest List check in is disabled

[Mcscott142]

For Event Flock Of Seagulls, door time is now, the event is today. This was tested on stage deploy v41.

I can scan QR codes but swiping on Guest Name or selecting them to check in manually is disabled. Missing redeem key. Cannot check in at this time. is the message when selecting a name from the guest list.

Using superuser@test.com account. Happening on iOS and Android.

[Mcscott142]

Same result via Expo: I got a JS warning, probably not the culprit but posting here in case.

[11:43:35] Warning: Failed prop type: The prop `onRequestClose` is marked as required in `Modal`, but its value is `undefined`.
- node_modules/prop-types/checkPropTypes.js:20:20 in printWarning
- node_modules/prop-types/checkPropTypes.js:83:12 in checkPropTypes
- node_modules/react/cjs/react.development.js:1501:19 in validatePropTypes
- node_modules/react/cjs/react.development.js:1590:22 in createElementWithValidation
* src/constants/modals.js:40:5 in ActivityModal
- node_modules/react-native/Libraries/Renderer/oss/ReactNativeRenderer-dev.js:10865:22 in mountIndeterminateComponent
- node_modules/react-native/Libraries/Renderer/oss/ReactNativeRenderer-dev.js:14091:21 in performUnitOfWork
- ... 14 more stack frames from framework internals

[bryanjos]

Missing redeem key. Cannot check in at this time.

Is that not the correct behavior? I remember when I first was testing here, I got that error for an event and then you did a thing on the web app and then it worked. Maybe something missing there on the backend and not getting passed in the api?

[Mcscott142]

If it was actually missing the Redeem Key then I don't think I'd be able to Scan it successfully. But, yes that's the correct behaviour when there is no redeem key.

[daybreaker]

Yeah... if there was no redeem key, the QR code shouldnt be generating.

So the problem is now: Which part is broken?

[Mcscott142]

I would think the Event has a Redeem key. Event I created for this: https://beta.bigneon.com/admin/events/d741627b-d1c5-4db0-890d-868660928e3b/edit

[bryanjos]

So I'm not seeing a redeem_key property here:

[12:04:06] Object {
[12:04:06]   "additional_info": null,
[12:04:06]   "age_limit": null,
[12:04:06]   "cancelled_at": null,
[12:04:06]   "created_at": "2019-03-22T15:13:43.592204",
[12:04:06]   "door_time": "2019-03-22T17:30:00",
[12:04:06]   "event_start": "2019-03-23T03:30:00",
[12:04:06]   "event_type": "Music",
[12:04:06]   "external_url": null,
[12:04:06]   "id": "d741627b-d1c5-4db0-890d-868660928e3b",
[12:04:06]   "is_external": false,
[12:04:06]   "localized_times": Object {
[12:04:06]     "door_time": "Fri, 22 Mar 2019 10:30:00 -0700",
[12:04:06]     "event_end": "Mon, 25 Mar 2019 02:00:00 -0700",
[12:04:06]     "event_start": "Fri, 22 Mar 2019 20:30:00 -0700",
[12:04:06]   },
[12:04:06]   "max_ticket_price": 1200,
[12:04:06]   "min_ticket_price": 1200,
[12:04:06]   "name": "A Flock Of Seagulls",
[12:04:06]   "organization_id": "8bbcbcd5-bd21-4fb1-88be-8ebffcd43b84",
[12:04:06]   "promo_image_url": "https://i.scdn.co/image/0e0b74658f7e16190f23d795648c888c4dd40f2a",
[12:04:06]   "publish_date": "2019-03-22T15:13:44.966903",
[12:04:06]   "status": "Published",
[12:04:06]   "top_line_info": null,
[12:04:06]   "tracking_keys": Object {
[12:04:06]     "facebook_pixel_key": null,
[12:04:06]     "google_ga_key": null,
[12:04:06]   },
[12:04:06]   "user_is_interested": false,
[12:04:06]   "venue": Object {
[12:04:06]     "address": "Starbucks, Canal Street, New Orleans, LA, USA",
[12:04:06]     "city": "New Orleans",
[12:04:06]     "country": "United States",
[12:04:06]     "created_at": "2018-12-18T17:38:00.214928",
[12:04:06]     "google_place_id": "ChIJWdqT2AymIIYRd7W3iDWiyzA",
[12:04:06]     "id": "ce0eceed-e1ce-471e-8a3a-7435ace7f035",
[12:04:06]     "is_private": true,
[12:04:06]     "latitude": 29.9526146,
[12:04:06]     "longitude": -90.0673481,
[12:04:06]     "name": "Atlantis",
[12:04:06]     "organization_id": "108898e1-06e1-47a4-b2a9-7f1a1ff60fd3",
[12:04:06]     "phone": "+ 1 (234) 567-890",
[12:04:06]     "postal_code": "70130",
[12:04:06]     "promo_image_url": "https://res.cloudinary.com/bigneon-dev/image/upload/v1545154644/bigneon/hdgdemdqs72xxji3u07b.png",
[12:04:06]     "region_id": "27e3499e-5b53-4ae8-91bf-63bf8a500fe7",
[12:04:06]     "state": "Louisiana",
[12:04:06]     "timezone": "America/Los_Angeles",
[12:04:06]     "updated_at": "2018-12-18T17:39:14.111328",
[12:04:06]   },
[12:04:06]   "venue_id": "ce0eceed-e1ce-471e-8a3a-7435ace7f035",
[12:04:06] }

[bryanjos]

Going to keep digging deeper

[bryanjos]

So the scan came back with a redeem key:

[12:14:18] Object {
[12:14:18]   "event_id": "d741627b-d1c5-4db0-890d-868660928e3b",
[12:14:18]   "extra": "",
[12:14:18]   "id": "c8c14c39-67f3-4658-aa25-506ecf9f53f8",
[12:14:18]   "redeem_key": "BMX6RSVAG",
[12:14:18] }

[bryanjos]

So I'm going to conclude that based on the evidence I have found, the redeem_key is not being given to us from the events endpoint for some reason.

[daybreaker]

When you were looking in the manual checkin, the redeem key would be on a ticket/guest though, not the event info.

[bryanjos]

ah, got it. I'll check again

[bryanjos]

Ok that's better. The redeem_key is null for all the tickets I see for that show:

[12:21:57] Object {
[12:21:57]   "door_time": "2019-03-22T17:30:00",
[12:21:57]   "email": "bryan@revelry.co",
[12:21:57]   "event_id": "d741627b-d1c5-4db0-890d-868660928e3b",
[12:21:57]   "event_name": "A Flock Of Seagulls",
[12:21:57]   "event_start": "2019-03-23T03:30:00",
[12:21:57]   "first_name": "Bryan",
[12:21:57]   "id": "c8c14c39-67f3-4658-aa25-506ecf9f53f8",
[12:21:57]   "last_name": "Joseph",
[12:21:57]   "order_id": "4b0ba7aa-12ff-4066-b6ae-450f661b96f4",
[12:21:57]   "order_item_id": "40ac6ce0-e9f0-40ad-9ddf-381e509133f3",
[12:21:57]   "phone": null,
[12:21:57]   "price_in_cents": 1200,
[12:21:57]   "redeem_date": "2019-03-22T17:30:00",
[12:21:57]   "redeem_key": null,
[12:21:57]   "refund_supported": true,
[12:21:57]   "status": "Purchased",
[12:21:57]   "ticket_type": "General Admission",
[12:21:57]   "user_id": "4496bec2-28d4-4c72-aeb2-e6cb57c7c335",
[12:21:57]   "venue_id": "ce0eceed-e1ce-471e-8a3a-7435ace7f035",
[12:21:57]   "venue_name": "Atlantis",
[12:21:57] }

[bryanjos]

So definitely seems as though we aren't getting it from the api

[daybreaker]

Weird. And its not null when creating the QR code?

Is this the output directly from the api response, or the object being passed to the Component?

[bryanjos]

From the api. I went back and checked there just in case.

[daybreaker]

Cool. Just making sure it wasnt something we were modifying between the API and Component

Definitely sounds like an API thing

[bryanjos]

So @Mcscott142 I think we've concluded that for some reason, we are not getting back the redeem key from the api. It is coming from the api as null

[Mcscott142]

cc @zmelamed @Krakaw

[zmelamed]

The example ticket payload you provided has a redeem_date set... could it be possible these tickets have already been redeemed?? Maybe through the scanner testing that Colin was doing... Have you tried it on a ticket that’s just been purchased??

[bryanjos]

All the tickets returned had a null redeem_key. I can try again with a new ticket

[bryanjos]

I see redeem keys for all of them now

[zmelamed]

On the version of the latest staging deploy of the TestFlight app that I’m running, flock of seagulls guest list works.. it lets me check gets in through the guest list (though guest list opening caused crashing at times... check sentry)