Unable to open URL: mailto:fansupport@bigneon.com

[bryanjos]

https://sentry.io/organizations/big-neon-5x/issues/996506523/events/9d4c162a2bf449699e29e8138640b611/?project=1407235&statsPeriod=14d

Description

Pressing "Contact Support" is supposed to open up the email app. I does not seem to be working

Screenshots/Gifs

Steps to Reproduce

Provide steps to reproduce the issue you encountered.

• [ ] Login
• [ ] Click on the "Account" tab
• [ ] Click "Contact Support"
• [ ] Observe: Nothing happens. Expected: Mail app to open

Platform/Device/Browser Information

• [ ] Platform: iOS
• [ ] Device: iPhone XR

[bryanjos]

Note: This works on Android

[jpatricknola]

@bryanjos it works on my iphone but i get that same error with Simulator for iphone

[jpatricknola]

[jpatricknola]

^ the screen that opens when clicking contact support on iphone8

[bryanjos]

Ok then, I assume that means the error is development specific and works on devices in production. I say we close this and the issue in sentry as well

[iamjoshfrank]

Ok then, I assume that means the error is development specific and works on devices in production.

Buuuttt wait...

Isn't the Sentry Issue tagged with production?

[daybreaker]

Just pointing out mailto links dont work in ios simulator using Linking.openURL - its their bug, not a bug in Big Neon development.

[bryanjos]

Does look they might be coming from production. I'm trying to pinpoint exactly how many come up. The error looks to be grouped together with unrelated ones so I'm having a hard time

[bryanjos]

Looks like it's happened 6 times in 90 days. There is another related one about maps too: https://sentry.io/organizations/big-neon-5x/events/?project=1407235&query=Error%3A+Unable+to+open+URL&statsPeriod=90d