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Issues area for RhoElements
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Scanner is gone #87

Open heyheysay opened 10 years ago

heyheysay commented 10 years ago

When in a RhoElements application and a system window is opened (volume, calibrate) the scanner is disabled and cannot be recovered unless you exit Rho and launch the app.

To reproduce the issue. Launch a scanning app on a mc9200 then press the blue key + the esc key. This will bring up the calibrate screen. When you exit the calibrate screen and enter your application again the scanner will be disabled and a page reload will not fix the issue. Must re-launch Rho to get it working again.

darryncampbell commented 10 years ago

Hi Glenn. Which version of RhoElements is this on and which scanning API are we talking about? http://docs.rhomobile.com/en/4.1.0/api/barcode or http://docs.rhomobile.com/en/2.2.0/rhoelements/scanner?

heyheysay commented 10 years ago

4.x

darryncampbell commented 10 years ago

Is there a customer associated with this or is it just an observed issue (to understand priority). Also, is this with the Barcode or Scanner API? Thanks.

joydeep12 commented 10 years ago

Have you tried on 4.1 as well?I know this issue is there in 4.0. If so,are debugbuttons enabled in config.xml?

On Thu, May 15, 2014 at 9:53 PM, Darryn notifications@github.com wrote:

Is there a customer associated with this or is it just an observed issue (to understand priority). Also, is this with the Barcode or Scanner API? Thanks.

— Reply to this email directly or view it on GitHubhttps://github.com/rhomobile/rhoelements-issues/issues/87#issuecomment-43232098 .

heyheysay commented 10 years ago

4.1 issue, yes and no on the debugbuttons.

Glenn Sayer

From: Joydeep Chakraborty [mailto:notifications@github.com] Sent: Thursday, May 15, 2014 11:42 AM To: rhomobile/rhoelements-issues Cc: Sayer Glenn-TVJB47 Subject: Re: [rhoelements-issues] Scanner is gone (#87)

Have you tried on 4.1 as well?I know this issue is there in 4.0. If so,are debugbuttons enabled in config.xml?

On Thu, May 15, 2014 at 9:53 PM, Darryn notifications@github.com<mailto:notifications@github.com> wrote:

Is there a customer associated with this or is it just an observed issue (to understand priority). Also, is this with the Barcode or Scanner API? Thanks.

— Reply to this email directly or view it on GitHubhttps://github.com/rhomobile/rhoelements-issues/issues/87#issuecomment-43232098 .

— Reply to this email directly or view it on GitHubhttps://github.com/rhomobile/rhoelements-issues/issues/87#issuecomment-43234448.

heyheysay commented 10 years ago

Bestbuy Canada

Glenn Sayer

From: Darryn [mailto:notifications@github.com] Sent: Thursday, May 15, 2014 11:24 AM To: rhomobile/rhoelements-issues Cc: Sayer Glenn-TVJB47 Subject: Re: [rhoelements-issues] Scanner is gone (#87)

Is there a customer associated with this or is it just an observed issue (to understand priority). Also, is this with the Barcode or Scanner API? Thanks.

— Reply to this email directly or view it on GitHubhttps://github.com/rhomobile/rhoelements-issues/issues/87#issuecomment-43232098.

darryncampbell commented 10 years ago

@heyheysay @joydeep12 Would it make sense to get a case raised for this as it's associated with an important customer? I fixed this for debug buttons at the following line: https://github.com/rhomobile/rhodes/blob/master/platform/wm/rhodes/MainWindow.cpp#L726, But I suspect there may need to be changes for the other overlay windows also.

heyheysay commented 10 years ago

BBYC is testing the disabling of the Debug buttons to see if it solves the issue for them. If it does, then we should be good for now. But will keep you informed if they need it fixed before proceeding. Would be nice to see this fix make it into the next version.

joydeep12 commented 10 years ago

There is a another SPR for indicators windows(25764) and I have fixed it in 4.1 branch.I will be merging this in master as well. And this debugbutton fix is already there in 4.2,so customer is advised to remove the debugbuttons in 4.1 and try,as Glenn has already mentioned(SPR 25757).

On Tue, May 20, 2014 at 4:19 AM, heyheysay notifications@github.com wrote:

BBYC is testing the disabling of the Debug buttons to see if it solves the issue for them. If it does, then we should be good for now. But will keep you informed if they need it fixed before proceeding. Would be nice to see this fix make it into the next version.

— Reply to this email directly or view it on GitHubhttps://github.com/rhomobile/rhoelements-issues/issues/87#issuecomment-43568111 .

heyheysay commented 10 years ago

The customer is reporting that this did not fix their issue. They are also having the issue when then do a volume change via the blue key H or blue key M on the device.

joydeep12 commented 10 years ago

If debugbuttons are disabled they should not see the issue with volume keys as well.If they still see the issue when debugbuttons are disabled please share the HTML page what they are using.I will take a look into it.

On Wed, May 21, 2014 at 10:35 PM, heyheysay notifications@github.comwrote:

The customer is reporting that this did not fix their issue. They are also having the issue when then do a volume change via the blue key H or blue key M on the device.

— Reply to this email directly or view it on GitHubhttps://github.com/rhomobile/rhoelements-issues/issues/87#issuecomment-43785736 .