Closed vinitgoswamireact closed 1 month ago
m facing the same issue with the Flatsome, when I update the page from UX-builder on my whole website its shows me critical error
What do you have your WP_REDIS_READ_TIMEOUT
set to?
I made some updates to the Redis configuration to resolve the issue:
WP_REDIS_READ_TIMEOUT
was set to 1
, now updated to 10
.WP_REDIS_TIMEOUT
was set to 1
, now updated to 5
.Current Redis Status:
Global Groups:
[
"blog-details",
"blog-id-cache",
"blog-lookup",
"global-posts",
"networks",
"rss",
"sites",
"site-details",
"site-lookup",
"site-options",
"site-transient",
"users",
"useremail",
"userlogins",
"usermeta",
"user_meta",
"userslugs",
"redis-cache",
"blog_meta",
"network-queries",
"site-queries",
"theme_files",
"translation_files",
"user-queries"
]
Ignored Groups:
[
"counts",
"plugins",
"theme_json",
"themes",
"wordfence",
"wordfence-ls"
]
Unflushable Groups:
[]
Groups Types:
{
"blog-details": "global",
"blog-id-cache": "global",
"blog-lookup": "global",
"global-posts": "global",
"networks": "global",
"rss": "global",
"sites": "global",
"site-details": "global",
"site-lookup": "global",
"site-options": "global",
"site-transient": "global",
"users": "global",
"useremail": "global",
"userlogins": "global",
"usermeta": "global",
"user_meta": "global",
"userslugs": "global",
"redis-cache": "global",
"blog_meta": "global",
"network-queries": "global",
"site-queries": "global",
"theme_files": "global",
"translation_files": "global",
"user-queries": "global",
"counts": "ignored",
"plugins": "ignored",
"theme_json": "ignored",
"themes": "ignored",
"wordfence": "ignored",
"wordfence-ls": "ignored"
}
Drop-ins:
[
"advanced-cache.php v by ",
"Redis Object Cache Drop-In v2.5.2 by Till Krüss"
]
Great, let us know if it occurs again.
Description
When updating a post using UX Builder on my production site, I encounter a critical error. This issue does not occur on my staging site. The error message suggests a Redis connection problem, specifically an error reading a line from the server.
Expected Behavior
The post should update without causing any errors or interruptions to the site.
Actual Behavior
Upon updating a post with UX Builder, a critical error occurs, and the following Redis-related error message is logged:
This leads to site-wide disruptions.
Possible Fix
The issue may be due to a conflict between Redis and another plugin, a configuration issue with Redis, or memory fragmentation. Disabling Redis temporarily resolves the issue, suggesting that Redis is involved in the problem.
Steps to Reproduce
Additional Context
This issue has significantly affected my site's stability, causing disruptions whenever content is updated with UX Builder. The issue is isolated to the production environment; the staging site does not exhibit this problem.
Environment
used_memory
: 909600 bytesused_memory_human
: 888.28Kused_memory_rss
: 792633344 bytesused_memory_rss_human
: 755.91Mused_memory_peak
: 3294429984 bytesused_memory_peak_human
: 3.07Gtotal_system_memory
: 135185403904 bytes (125.90G)maxmemory
: 68719476736 bytes (64.00G)mem_fragmentation_ratio
: 935.13mem_fragmentation_bytes
: 791785728 bytesDebugging Steps Taken
Redis Status Check:
Cleared Redis Cache:
redis-cli FLUSHALL
.Plugin Conflict Check:
Error Log Monitoring:
debug.log
for relevant errors and logs.Temporary Workaround
Disabling Redis using WP-CLI has temporarily resolved the issue, but a permanent solution is needed to ensure Redis can be used without causing errors.