We currently have queue settings on a per-agent basis. It seems like this would make more sense configured globally, or at least per agent class with a central queue settings manager.
Might be overkill for now, but making a note of it for the future in case anybody has comments.
We currently have queue settings on a per-agent basis. It seems like this would make more sense configured globally, or at least per agent class with a central queue settings manager.
Might be overkill for now, but making a note of it for the future in case anybody has comments.