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ringcentral / hubspot-embeddable-ringcentral-phone

Embeddable ringcentral phone for hubspot(Google Chrome extension)
https://www.ringcentral.com/apps/hubspot
MIT License
10 stars 4 forks source link

SMS Messages no longer updating to hubspot #168

Closed finertouch closed 2 years ago

finertouch commented 4 years ago

In previous versions, after sending an SMS message in a contact record, that conversation was recorded in the Notes area of hubspot. This info no longer syncs with hubspot once sent with RingCentral.

zxdong262 commented 4 years ago

Hi, @finertouch So you mean, when sms with RingCentral desktop app, the log do not sync with Hubspot, but if send SMS from browser extension, it will sync?

finertouch commented 4 years ago

It no longer syncs at all. It worked up until a few days ago. I did the update but it stopped working prior to that. Thanks.

From: ZHAO Xudong notifications@github.com Sent: Thursday, October 24, 2019 6:34 PM To: ringcentral/hubspot-embeddable-ringcentral-phone hubspot-embeddable-ringcentral-phone@noreply.github.com Cc: finertouch ftemedia@gmail.com; Mention mention@noreply.github.com Subject: Re: [ringcentral/hubspot-embeddable-ringcentral-phone] SMS Messages no longer updating to hubspot (#168)

Hi, @finertouch https://github.com/finertouch So you mean, when sms with RingCentral desktop app, the log do not sync with Hubspot, but if send SMS from browser extension, it will sync?

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zxdong262 commented 4 years ago

@finertouch Can you have a meeting with me so I can check the problem? If you can, you can send your available time and timezone to drake.zhao@ringcentral.com , I will set the meeting and send you the meeting link and time.

KMagneti commented 4 years ago

Hello,

I just installed the chrome extension and have done several test SMS messages and nothing appears to be syncing with Hubspot. We can see the activity in the text window but nothing is being recorded in the activity feed for the contact in HubSpot. Please advise.

THANK YOU!

RC HS 2 RC HS 1

zxdong262 commented 4 years ago

@KMagneti Have you turn on auto log in settings?

KMagneti commented 4 years ago

What or where are the auto login settings?

karen waldon, marketing specialist magneti.com http://magneti.com | 719.330.1091| karen@magneti.com karen@magneti.com

On Fri, Jan 10, 2020 at 6:49 PM ZHAO Xudong notifications@github.com wrote:

@KMagneti https://github.com/KMagneti Have you turn on auto log in settings?

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/ringcentral/hubspot-embeddable-ringcentral-phone/issues/168?email_source=notifications&email_token=ADFJB74AOPSY5TW3XVKAZ3DQ5EQRRA5CNFSM4JE3YEF2YY3PNVWWK3TUL52HS4DFVREXG43VMVBW63LNMVXHJKTDN5WW2ZLOORPWSZGOEIVV42Q#issuecomment-573267562, or unsubscribe https://github.com/notifications/unsubscribe-auth/ADFJB76R3YYSKLAMXZPBHLTQ5EQRRANCNFSM4JE3YEFQ .

zxdong262 commented 4 years ago

@KMagneti

Screen Shot 2020-01-14 at 12 05 42 AM
KMagneti commented 4 years ago

Perfect! It works! Thank you!

karen waldon, marketing specialist magneti.com http://magneti.com | 719.330.1091| karen@magneti.com karen@magneti.com

On Mon, Jan 13, 2020 at 9:07 AM ZHAO Xudong notifications@github.com wrote:

@KMagneti https://github.com/KMagneti

[image: Screen Shot 2020-01-14 at 12 05 42 AM] https://user-images.githubusercontent.com/1641949/72271398-c864d380-3661-11ea-90a4-24ff78701aa4.png

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thekerbey commented 4 years ago

Im experiencing the same issue today and I have auto syncing turned on.

zxdong262 commented 4 years ago

@thekerbey Have you sync all contacts?

thekerbey commented 4 years ago

yes

thekerbey commented 4 years ago

yes

On Wed, Jul 8, 2020 at 1:09 PM ZHAO Xudong notifications@github.com wrote:

@thekerbey https://github.com/thekerbey Have you sync all contacts?

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/ringcentral/hubspot-embeddable-ringcentral-phone/issues/168#issuecomment-655644577, or unsubscribe https://github.com/notifications/unsubscribe-auth/AB4UHEKPIGGKWRAEXIDZVHDR2SR3RANCNFSM4JE3YEFQ .

zxdong262 commented 4 years ago

@thekerbey Can we have a meeting to check it? If you can, please send email with your available time and timezone to drake.zhao@ringcentral.com, I will send you the meeting link.

zxdong262 commented 4 years ago

@thekerbey I think I might know it now, can you check call tab? In latest release, sms log synced to call log too, not in note any more.