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ringcentral / hubspot-embeddable-ringcentral-phone

Embeddable ringcentral phone for hubspot(Google Chrome extension)
https://www.ringcentral.com/apps/hubspot
MIT License
10 stars 4 forks source link

Timeline API - Logging SMS #204

Closed cpopovec closed 4 years ago

cpopovec commented 4 years ago

Good Morning,

My team is creating a custom sms logging using the timeline APIs for HubSpot. we would like all of the SMS messages sent from our employees using the RingCentral chrome extension to hit our custom logging instead of being logged using the engagement type of "call" or "notes"

Can we have some support in doing this?

cpopovec commented 4 years ago

can i please get a response for this request? how can we turn off the the logging for the chrome extension so that we can route all of our logs for sms messages to hit our own custom timeline event instead of being logged as an engagement

zxdong262 commented 4 years ago

@cpopovec Sure, I will add a switch in setting

zxdong262 commented 4 years ago

Oh, wait, there are already switchs in settings to turn off the autolog for sms and calls @cpopovec

cpopovec commented 4 years ago

Thank you but is there a way we can access the code so that we can remove it completely for our users?

I don’t even want the autologous toggle to exist for them.

Thanks, Chris

On Jul 16, 2020, at 6:11 PM, ZHAO Xudong notifications@github.com wrote:

Oh, wait, there are already switchs in settings to turn off the autolog for sms and calls

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/ringcentral/hubspot-embeddable-ringcentral-phone/issues/204#issuecomment-659768220, or unsubscribe https://github.com/notifications/unsubscribe-auth/AQFJNZSEAPNOE2MBL4LGWGLR36QLHANCNFSM4OZXVNIQ.

zxdong262 commented 4 years ago

@cpopovec I see, let me check, this may some days.

zxdong262 commented 4 years ago

https://github.com/ringcentral/hubspot-embeddable-ringcentral-phone/releases/tag/v3.0.0

@cpopovec Done, now with a no call log distribution

cpopovec commented 4 years ago

I still want to auto log the calls, I just don’t want the messages to be auto-logged.

Does this make sense?

On Jul 19, 2020, at 5:15 PM, ZHAO Xudong notifications@github.com wrote:

https://github.com/ringcentral/hubspot-embeddable-ringcentral-phone/releases/tag/v3.0.0 https://github.com/ringcentral/hubspot-embeddable-ringcentral-phone/releases/tag/v3.0.0 @cpopovec https://github.com/cpopovec Done, now with a no call log distribution

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zxdong262 commented 4 years ago

No problem @cpopovec I will update the release

zxdong262 commented 4 years ago

@cpopovec https://github.com/ringcentral/hubspot-embeddable-ringcentral-phone/releases/tag/v3.0.0 Now with a no-sms-log dist

cpopovec commented 4 years ago

Thanks you.

Please work with my colleague Krishna.

Thanks, Chris

On Jul 20, 2020, at 10:21 PM, ZHAO Xudong notifications@github.com wrote:

@cpopovec https://github.com/cpopovec https://github.com/ringcentral/hubspot-embeddable-ringcentral-phone/releases/tag/v3.0.0 https://github.com/ringcentral/hubspot-embeddable-ringcentral-phone/releases/tag/v3.0.0 Now with a no-sms-log dist

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/ringcentral/hubspot-embeddable-ringcentral-phone/issues/204#issuecomment-661639720, or unsubscribe https://github.com/notifications/unsubscribe-auth/AQFJNZS347RW6MRA2IZFURDR4UQURANCNFSM4OZXVNIQ.

kkannaji commented 4 years ago

Hi Zhao,

We are trying to log all the sms activities (Hubspot workflow automation, Ringcentral chrome extension and Ringcentral mobile app) using timeline apis into Hubspot, figured out a way to log automation and extension.

I am using message store api to see all the Inbound and Outbound messages.(https://platform.devtest.ringcentral.com/restapi/v1.0/account/accountId/extension/extensionId/message-store )

Coming to mobile app, I am using production credentials to login and hence i am unable to see the data in the api. Is there a way to login using sandbox credentials for the app, so I can see the data in the message store api and can log into hubspot.

Please let me know, if you can provide me the sandbox credentials for the mobile app.

Thanks, krishna

zxdong262 commented 4 years ago

@kkannaji Sandbox credentials only works for sandbox account, you need production credentials to access production data

kkannaji commented 4 years ago

I have production credentials for mobile app, can you provide me sandbox credentials for the mobile app, so that when I send the message, can see them using message store api

jrheidkamp commented 4 years ago

Hi. I am using the latest release 4.0.0 and the integration to HubSpot. Seems outbound SMS is being logged for me, however, inbound SMS is not. Any ideas?

zxdong262 commented 4 years ago

Hi. I am using the latest release 4.0.0 and the integration to HubSpot. Seems outbound SMS is being logged for me, however, inbound SMS is not. Any ideas?

Fixed in latest release, you can try it.

jrheidkamp commented 4 years ago

Thank you for fixing the SMS/MMS log to notes!

Next question - we want to use RC Meetings with the webinar add on. Currently, we use Zoom and it tracks:

Registration: Displays a list of registrants and their registration details. Attendee: Displays details about each attendee. Performance: Displays engagement statistics on registration, attendance and feedback. Q&A: Displays questions and answers from the webinar. Polling: Displays each attendee poll result.

This is listed on RingCentral's support page, however, it does not work. https://support.ringcentral.com/s/article/9364?language=en_US

Can this be implemented?

Thank you!