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ringcentral / pipedrive-embeddable-ringcentral-phone-spa

Add RingCentral Embeddable Voice widgets to pipedrive
https://www.ringcentral.com/apps/pipedrive
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RingCentral popup not showing in Pipedrive #13

Closed CB1212 closed 5 years ago

CB1212 commented 5 years ago

We have followed the instructions of uploading the zip file in Chrome as an extension, however when we go to our Pipedrive (as per the last step in the instructions), it doesn't pop up with the RingCentral window as expected.

In the RingCentral Google Chrome extension error log, it gives the error: Unchecked runtime.lastError: Could not establish connection. Receiving end does not exist. Context _generated_background_page.html Stack Trace _generated_background_page.html:0 (anonymous function)

I messaged RingCentral support, however they directed me to here, so hoping you will be able to help!

Thanks in advance.

zxdong262 commented 5 years ago

Did you load dist folder as unpacked package? @CB1212

CB1212 commented 5 years ago

Yes, we clicked on 'Load Unpacked' in developer mode in the Extensions tab in Chrome. That is correct, right?

zxdong262 commented 5 years ago

Can you see this in your pipedrive.com?

Screen Shot 2019-07-17 at 1 40 42 PM
CB1212 commented 5 years ago

Hi @zxdong262 ,

Thanks for your help. Unfortunately the icon you mentioned isn't showing: image

zxdong262 commented 5 years ago

Can you try the latest release? If still not working, we can set up a meeting to see what is the problem, just tell me your timezone and available time, I will set the meeting.

CB1212 commented 5 years ago

Hi @zxdong262 , I believe we're already using the latest release, which is what's in the image below: image

Are you available at 7am AEST (Melbourne, Australia time) on Friday 19 July? It would be ideal if you could join us on that call to assist, as we already have a call booked to discuss this.