ringcentral / pipedrive-embeddable-ringcentral-phone-spa

Add RingCentral Embeddable Voice widgets to pipedrive
https://www.ringcentral.com/apps/pipedrive
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Pipedrive calls and sms syncing to contact file instead of the deal #29

Open isabelelam opened 4 years ago

isabelelam commented 4 years ago

I need calls and text messages to sync to deals instead everything is syncing to the contact associated to the deal. How do i fix this?

zxdong262 commented 4 years ago

currently It will sync to all the contacts has the callee or caller number, and the latest updated deal associated to these contacts, only one deal for one contact. Is this enough for you? Or you want to sync to all deals associated to one contact? Or you must to stop syncing log to contact?

isabelelam commented 4 years ago

That would be enough – I made sure I only have one deal per contact but the data is not pulling into the deal :( I have tried to install older versions as well but I can’t figure out the disconnect

[cid:image001.png@01D5FD23.34400070]

MEET MY TEAM: Holley Fickes | Loan Officer Assistant CMG Financial | Corporate NMLS# 1820 | 3202 Memorial Blvd, Ste B | Murfreesboro, TN 37129 Office: 615.965-4402 | Fax: 615.807.3830 | Email: hfickes@cmgfi.commailto:hfickes@cmgfi.com

Linda Pollock | Loan Officer Assistant CMG Financial | Corporate NMLS# 1820 | 3202 Memorial Blvd, Ste B | Murfreesboro, TN 37129 Office: 615.965-4403 | Fax: 615.807.3830 | Email: lpollock@cmgfi.commailto:lpollock@cmgfi.com

Corporate Websitehttp://www.cmgfi.com/ | Secure Document Transferhttps://securetransfer.cmgfi.com/ielam/Transfer Call Me | Directionshttps://www.google.com/maps/place/3202+Memorial+Blvd,+Murfreesboro,+TN+37130/@35.9010471,-86.3849597,17z/data=!3m1!4b1!4m5!3m4!1s0x886407ab8f922c13:0xe0321eec866dff7!8m2!3d35.9010428!4d-86.382771 | MySitehttps://www.cmgfi.com/agents/isabel-elam | Apply Nowhttps://www.myloanform.com/?o=2847&c=57544

From: ZHAO Xudong notifications@github.com Sent: Wednesday, March 18, 2020 7:00 AM To: ringcentral/pipedrive-embeddable-ringcentral-phone-spa pipedrive-embeddable-ringcentral-phone-spa@noreply.github.com Cc: Isabel Elam ielam@cmgfi.com; Author author@noreply.github.com Subject: Re: [ringcentral/pipedrive-embeddable-ringcentral-phone-spa] Pipedrive calls and sms syncing to contact file instead of the deal (#29)

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currently It will sync to all the contacts has the callee or caller number, and the latest updated deal associated to these contacts, only one deal for one contact. Is this enough for you? Or you want to sync to all deals associated to one contact? Or you must to stop syncing log to contact?

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zxdong262 commented 4 years ago

How many deals do you have in total?

isabelelam commented 4 years ago

About 700…

[cid:image001.png@01D5FD71.152166E0]

MEET MY TEAM: Holley Fickes | Loan Officer Assistant CMG Financial | Corporate NMLS# 1820 | 3202 Memorial Blvd, Ste B | Murfreesboro, TN 37129 Office: 615.965-4402 | Fax: 615.807.3830 | Email: hfickes@cmgfi.commailto:hfickes@cmgfi.com

Linda Pollock | Loan Officer Assistant CMG Financial | Corporate NMLS# 1820 | 3202 Memorial Blvd, Ste B | Murfreesboro, TN 37129 Office: 615.965-4403 | Fax: 615.807.3830 | Email: lpollock@cmgfi.commailto:lpollock@cmgfi.com

Corporate Websitehttp://www.cmgfi.com/ | Secure Document Transferhttps://securetransfer.cmgfi.com/ielam/Transfer Call Me | Directionshttps://www.google.com/maps/place/3202+Memorial+Blvd,+Murfreesboro,+TN+37130/@35.9010471,-86.3849597,17z/data=!3m1!4b1!4m5!3m4!1s0x886407ab8f922c13:0xe0321eec866dff7!8m2!3d35.9010428!4d-86.382771 | MySitehttps://www.cmgfi.com/agents/isabel-elam | Apply Nowhttps://www.myloanform.com/?o=2847&c=57544

From: ZHAO Xudong notifications@github.com Sent: Wednesday, March 18, 2020 9:29 PM To: ringcentral/pipedrive-embeddable-ringcentral-phone-spa pipedrive-embeddable-ringcentral-phone-spa@noreply.github.com Cc: Isabel Elam ielam@cmgfi.com; Author author@noreply.github.com Subject: Re: [ringcentral/pipedrive-embeddable-ringcentral-phone-spa] Pipedrive calls and sms syncing to contact file instead of the deal (#29)

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How many deals do you have in total?

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zxdong262 commented 4 years ago

Can you try the latest release https://github.com/ringcentral/pipedrive-embeddable-ringcentral-phone-spa/releases

isabelelam commented 4 years ago

It won’t load – I tried a bunch of times…

[cid:image004.jpg@01D5FD76.8CF6A400] [cid:image003.png@01D5FD76.899E9F60]

MEET MY TEAM: Holley Fickes | Loan Officer Assistant CMG Financial | Corporate NMLS# 1820 | 3202 Memorial Blvd, Ste B | Murfreesboro, TN 37129 Office: 615.965-4402 | Fax: 615.807.3830 | Email: hfickes@cmgfi.commailto:hfickes@cmgfi.com

Linda Pollock | Loan Officer Assistant CMG Financial | Corporate NMLS# 1820 | 3202 Memorial Blvd, Ste B | Murfreesboro, TN 37129 Office: 615.965-4403 | Fax: 615.807.3830 | Email: lpollock@cmgfi.commailto:lpollock@cmgfi.com

Corporate Websitehttp://www.cmgfi.com/ | Secure Document Transferhttps://securetransfer.cmgfi.com/ielam/Transfer Call Me | Directionshttps://www.google.com/maps/place/3202+Memorial+Blvd,+Murfreesboro,+TN+37130/@35.9010471,-86.3849597,17z/data=!3m1!4b1!4m5!3m4!1s0x886407ab8f922c13:0xe0321eec866dff7!8m2!3d35.9010428!4d-86.382771 | MySitehttps://www.cmgfi.com/agents/isabel-elam | Apply Nowhttps://www.myloanform.com/?o=2847&c=57544

From: ZHAO Xudong notifications@github.com Sent: Wednesday, March 18, 2020 10:26 PM To: ringcentral/pipedrive-embeddable-ringcentral-phone-spa pipedrive-embeddable-ringcentral-phone-spa@noreply.github.com Cc: Isabel Elam ielam@cmgfi.com; Author author@noreply.github.com Subject: Re: [ringcentral/pipedrive-embeddable-ringcentral-phone-spa] Pipedrive calls and sms syncing to contact file instead of the deal (#29)

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Can you try the latest release https://github.com/ringcentral/pipedrive-embeddable-ringcentral-phone-spa/releaseshttps://nam05.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgithub.com%2Fringcentral%2Fpipedrive-embeddable-ringcentral-phone-spa%2Freleases&data=02%7C01%7Cielam%40cmgfi.com%7Cb09ccc3de9dc42a8cca908d7cbb54d83%7C57d88166f2474deea6f9e6359f96ff2c%7C0%7C0%7C637201851865328758&sdata=lM82Y3%2BuzVW1QGdyqKe3U1LJxyEUl01nu64RjNXcuLc%3D&reserved=0

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zxdong262 commented 4 years ago

have you removed the old one?

zxdong262 commented 4 years ago

Can not see pics from email in github issue, you can send email directly to zxdong@gmail.com

isabelelam commented 4 years ago

yes I did

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From: ZHAO Xudong notifications@github.com Sent: Wednesday, March 18, 2020 11:32:56 PM To: ringcentral/pipedrive-embeddable-ringcentral-phone-spa pipedrive-embeddable-ringcentral-phone-spa@noreply.github.com Cc: Isabel Elam ielam@cmgfi.com; Author author@noreply.github.com Subject: Re: [ringcentral/pipedrive-embeddable-ringcentral-phone-spa] Pipedrive calls and sms syncing to contact file instead of the deal (#29)

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have you removed the old one?

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zxdong262 commented 4 years ago

Can you have a meeting with me?

isabelelam commented 4 years ago

Sure…

[cid:image001.png@01D5FD7E.531CF150]

MEET MY TEAM: Holley Fickes | Loan Officer Assistant CMG Financial | Corporate NMLS# 1820 | 3202 Memorial Blvd, Ste B | Murfreesboro, TN 37129 Office: 615.965-4402 | Fax: 615.807.3830 | Email: hfickes@cmgfi.commailto:hfickes@cmgfi.com

Linda Pollock | Loan Officer Assistant CMG Financial | Corporate NMLS# 1820 | 3202 Memorial Blvd, Ste B | Murfreesboro, TN 37129 Office: 615.965-4403 | Fax: 615.807.3830 | Email: lpollock@cmgfi.commailto:lpollock@cmgfi.com

Corporate Websitehttp://www.cmgfi.com/ | Secure Document Transferhttps://securetransfer.cmgfi.com/ielam/Transfer Call Me | Directionshttps://www.google.com/maps/place/3202+Memorial+Blvd,+Murfreesboro,+TN+37130/@35.9010471,-86.3849597,17z/data=!3m1!4b1!4m5!3m4!1s0x886407ab8f922c13:0xe0321eec866dff7!8m2!3d35.9010428!4d-86.382771 | MySitehttps://www.cmgfi.com/agents/isabel-elam | Apply Nowhttps://www.myloanform.com/?o=2847&c=57544

From: ZHAO Xudong notifications@github.com Sent: Wednesday, March 18, 2020 11:36 PM To: ringcentral/pipedrive-embeddable-ringcentral-phone-spa pipedrive-embeddable-ringcentral-phone-spa@noreply.github.com Cc: Isabel Elam ielam@cmgfi.com; Author author@noreply.github.com Subject: Re: [ringcentral/pipedrive-embeddable-ringcentral-phone-spa] Pipedrive calls and sms syncing to contact file instead of the deal (#29)

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Can you have a meeting with me?

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zxdong262 commented 4 years ago

@isabelelam Have sent you the meeting link, you can join when you can. I will just leave it open.

zxdong262 commented 4 years ago

@isabelelam Can you send me your available time and timezone? We can schedule another time.

isabelelam commented 4 years ago

Very sorry for delayed response. I am on Central time (for future reference) but the latest version is working!!

[cid:image001.png@01D60031.D2886540]

MEET MY TEAM: Holley Fickes | Loan Officer Assistant CMG Financial | Corporate NMLS# 1820 | 3202 Memorial Blvd, Ste B | Murfreesboro, TN 37129 Office: 615.965-4402 | Fax: 615.807.3830 | Email: hfickes@cmgfi.commailto:hfickes@cmgfi.com

Linda Pollock | Loan Officer Assistant CMG Financial | Corporate NMLS# 1820 | 3202 Memorial Blvd, Ste B | Murfreesboro, TN 37129 Office: 615.965-4403 | Fax: 615.807.3830 | Email: lpollock@cmgfi.commailto:lpollock@cmgfi.com

Corporate Websitehttp://www.cmgfi.com/ | Secure Document Transferhttps://securetransfer.cmgfi.com/ielam/Transfer Call Me | Directionshttps://www.google.com/maps/place/3202+Memorial+Blvd,+Murfreesboro,+TN+37130/@35.9010471,-86.3849597,17z/data=!3m1!4b1!4m5!3m4!1s0x886407ab8f922c13:0xe0321eec866dff7!8m2!3d35.9010428!4d-86.382771 | MySitehttps://www.cmgfi.com/agents/isabel-elam | Apply Nowhttps://www.myloanform.com/?o=2847&c=57544

From: ZHAO Xudong notifications@github.com Sent: Thursday, March 19, 2020 9:02 AM To: ringcentral/pipedrive-embeddable-ringcentral-phone-spa pipedrive-embeddable-ringcentral-phone-spa@noreply.github.com Cc: Isabel Elam ielam@cmgfi.com; Mention mention@noreply.github.com Subject: Re: [ringcentral/pipedrive-embeddable-ringcentral-phone-spa] Pipedrive calls and sms syncing to contact file instead of the deal (#29)

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@isabelelamhttps://nam05.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgithub.com%2Fisabelelam&data=02%7C01%7Cielam%40cmgfi.com%7Cff27fb286e3843a7b00108d7cc0e0920%7C57d88166f2474deea6f9e6359f96ff2c%7C0%7C0%7C637202232980009512&sdata=uctvb6YA6fE105XepaEwh%2Bl02BYKbBPaSRrfF3qWQvs%3D&reserved=0 Can you send me your available time and timezone? We can schedule another time.

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8jwiener commented 4 years ago

Hello, zxdong, I also am encountering this same problem. Want to be able to make a call to a contact linked to a deal and then log the call and have it show up inside the Deal activity. We do have multiple contacts associated with multiple deals.....

zxdong262 commented 4 years ago

@isabelelam Great, good to know

zxdong262 commented 4 years ago

@8jwiener Currently Pipedrive api only support creat activity with one contact and one deal, due to this limit, log can only be syned to latest deal the linked to the contact.