search

ringcentral / pipedrive-embeddable-ringcentral-phone-spa

Add RingCentral Embeddable Voice widgets to pipedrive
https://www.ringcentral.com/apps/pipedrive
7 stars 3 forks source link

PipeDrive Logging Issue #38

Closed jin-fhg closed 4 years ago

jin-fhg commented 4 years ago

Hello @zxdong262

I would like to raise a strange issue from one of our RingCentral customers. The issue is that when they initiate an outbound call, the log does not save to the contact person's activity history, but it is being saved in their company contact record. I have a video of this issue attached to this case as well as the console and HAR files.

allinoneconsulting-096b17.pipedrive.com-1588104931318.log

https://drive.google.com/file/d/1DOEAwv5Dl3JNVUYyX60aKzatPZb9Exdj/view?usp=sharing

Video: https://drive.google.com/file/d/1pSv3pUyZby1wk-1aS3qO6dB6QUX_8Z_b/view?usp=sharing

zxdong262 commented 4 years ago

Can we have a meeting to check it?

zxdong262 commented 4 years ago

The only possible situation I can think of is the all in one contact previously had the number, then removed, but the data not syned.

jin-fhg commented 4 years ago

I see. May I know your availability for the meeting and I will coordinate with the user?

jin-fhg commented 4 years ago

According to the customer, the best time is either 10 AM or 1 PM EST. Which one do you prefer?

jin-fhg commented 4 years ago

I have scheduled it a 1 PM EST. Please check you email for the meeting invite

zxdong262 commented 4 years ago

@jin-fhg OK, see you then

jin-fhg commented 4 years ago

Thank you @zxdong262