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ripple / ripple-client

A UI for the Ripple payment network built using web technologies
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Missed destination TAG while transferring XRP funds #2644

Open str4n63r opened 6 years ago

str4n63r commented 6 years ago

Dear Team,

I had transferred XRP from one X wallet to Y wallet. But while doing so I missed entering Y wallet's destination TAG number and entered correct Y wallet's address. When I was checking the transaction status it's showing as completed but I didn't receive the XRP in Y's wallet. Something can be done now to get my XRP funds back? Or for how long I need wait for funds to get back to my X's wallet. Help really appreciated. @sublimator

Regards, Sateesh

sublimator commented 6 years ago

You will have to contact Y with the transaction details (transaction hash) and perhaps they will kindly refund you :)

str4n63r commented 6 years ago

Dear @sublimator ,

Correct me if I'm wrong, so what you're saying is now I can get in touch with my recipient wallet's support team with transaction hash from https://xrpcharts.ripple.com which has been provided by my originating wallet? Let me know if I'm missing something.

Regards, Sateesh

sublimator commented 6 years ago

Yes!

str4n63r commented 6 years ago

@sublimator Thanks a lot for the insight man! I did the same step already and not sure whether that is how I should approach and you cleared my doubt. Cheers :)

sublimator commented 6 years ago

Wallet provider Y should also have requires destination tag flag set on their account, so that any transactions sending money to them REQUIRES a destination tag: https://ripple.com/build/ledger-format/#accountroot-flags

str4n63r commented 6 years ago

@sublimator They(Wallet Y) got a valid "Destination TAG" for my account but I missed entering the same while transferring funds from wallet X.

Regards, Sateesh

sublimator commented 6 years ago

You used NO destination tag ? or WRONG ?

str4n63r commented 6 years ago

@sublimator I didn't use any destination TAG and selected no destination TAG option from wallet X while transferring funds to wallet Y.

sublimator commented 6 years ago

Wallet Y can enable a require destination tag flag in their account, so that your transaction would have failed, only claiming the fee. See: https://ripple.com/build/ledger-format/#accountroot-flags

You might ask them to enable it for the next unlucky guy :)

str4n63r commented 6 years ago

@sublimator Just now I had seen this in my wallet Y's terms and conditions.

"If you send XRP tokens without mentioning your destination tag, your deposit will not be processed and Koinex will not be responsible for the loss of tokens in that case."

Any idea how to proceed now?

sublimator commented 6 years ago

Just contact them anyway :)

And point out that they could/should be using the flag to prevent these mistakes.

str4n63r commented 6 years ago

@sublimator Even though I selected "No Destination TAG" while transferring still Ripple network created Flag: tfFullyCanonicalSig in the transaction page. You're referring to that?

sublimator commented 6 years ago

I used to work at ripple for a few years so I should be able to work out what happened with a transaction hash.

My email is ndudfield@gmail.com if you want to chat and share transaction details privately.

str4n63r commented 6 years ago

@sublimator Thanks for the support. Will do.

sublimator commented 6 years ago

Ripple network created some flag in the transaction page. You're referring to that?

I was saying that the wallet provider Y (Koinex) can enable some settings on their account that REQUIRE a destination tag to be set by clients otherwise the transaction will fail.

str4n63r commented 6 years ago

I was saying that the wallet provider Y (Koinex) can enable some settings on their account that REQUIRE a destination tag to be set by clients otherwise the transaction will fail.

@sublimator Yeah! It completely makes sense.

ghost commented 6 years ago

Hello , I withdraw 65.5 XRP from cex to hitbtc , and i checked wallet and tag address, but when i withdraw still no pending transaction came in hitbtc. Than i checked transcation id and i saw that destination tag was changed. I dont know what to do , i lost 65.5 XRP , can someone help me please!

fasteddie5 commented 6 years ago

I withdrew 1841 xrp from coinpayments wallet and sent it to binance. It never got there. When I pasted the tag it turns out that there was already an extra zero on the end of my tag. I know the order went through but it was never received by binance. I did make out an order on binance. Will that extra zero on the end of the tag mean that I've lost my funds ? This was 3 weeks ago

sandeeptripathi06 commented 6 years ago

I also transferred from Wallet X to Wallet Y without mentioning the Destination Tag. The coins are deducted from Wallet X but have not made it to Wallet Y. Can you please help me to get this issue resolved.

str4n63r commented 6 years ago

@sandeeptripathi06 You need to contact Y wallet's support team with all your transaction details and request them for funds.

sandeeptripathi06 commented 6 years ago

In my case Wallet Y is from HitBTC. I opened a ticket with them but they are not responding at all. Did anybody else had the same issue with HitBTC

sameer937 commented 6 years ago

I've same issue with UNOCOIN they are Saying "Hello As you can see in the screenshots - you have the wrong destination tag while doing the transaction. Hence it has reached a different destination altogether but not to your wallet at Unocoin. I am afraid we cannot reverse these transactions and credit it back to you. As you might have noticed, the destination tag is the user id of the customer at unocoin. The destination tag you have mentioned belongs to a different user at unocoin. Even if it is not, due to our auditing purposes of how we operate - we wont be able to reverse a transaction or credit to a different account. Please anyone tell me where I'll complaint. Hash https://xrpcharts.ripple.com/#/transactions/2E243C7BD144E3569DB71CE233312B2C000FCAB488CAFF7D3340EA8E30E5ED76

Instead of 408942 tag I put 40894 .

Afroj01 commented 6 years ago

Sir your xrp recover your wallet

Afroj01 commented 6 years ago

19.04.2018 my xrp264 zebpay to wazirx I QR scan but wazirx xrp Wong i sent 264ripple but not delivered my wallet I mistake my xrp so I request my friend any one help my problem solve me

umitalptekin commented 6 years ago

Guys ı wanna ask something . I have to send xrp from binance to poloniex. I have to control my xrp deposit adress its true. and control from txid its succes to transfer. but login my poloniex id than look to deposit no have xrp. ı dont use destination tag because poloniex ( no have deposit xrp des. tag ) ı select no tag from binance for transfer. ı cant see my transfer in history? its problem for poloniex? or ı have false ? help me .

adsiz adsiz binance transfer adsiz

AnthonyBonilla808 commented 3 years ago

Dear @sublimator ,

Correct me if I'm wrong, so what you're saying is now I can get in touch with my recipient wallet's support team with transaction hash from https://xrpcharts.ripple.com which has been provided by my originating wallet? Let me know if I'm missing something.

Regards, Sateesh

Would you please show me how you recovered your funds please. I just made the same mistake in sending the wrong destination tag

jakerommel commented 2 years ago

Dear @sublimator , Correct me if I'm wrong, so what you're saying is now I can get in touch with my recipient wallet's support team with transaction hash from https://xrpcharts.ripple.com which has been provided by my originating wallet? Let me know if I'm missing something. Regards, Sateesh

Would you please show me how you recovered your funds please. I just made the same mistake in sending the wrong destination tag

I did the same thing from uphold wallet to Vauld wallet, could you please tell me how you fixed this?

sandeeptripathi06 commented 2 years ago

I just kept on following up with the customer care and they would able to resolve the issue after a month or so

Sent from my iPhone

On Nov 7, 2021, at 11:44, jakerommel @.***> wrote:

 Dear @sublimator , Correct me if I'm wrong, so what you're saying is now I can get in touch with my recipient wallet's support team with transaction hash from https://xrpcharts.ripple.com which has been provided by my originating wallet? Let me know if I'm missing something. Regards, Sateesh

Would you please show me how you recovered your funds please. I just made the same mistake in sending the wrong destination tag

I did the same thing from uphold wallet to Vauld wallet, could you please tell me how you fixed this?

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