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spam filtered even when DKIM/spf/ARC pass #812

Closed AskAlice closed 1 year ago

AskAlice commented 1 year ago

Someone I'm on an email chain with who uses your service has had these emails from @state.co.us go to spam and it's been causing some issues communicating with them. They also seem to claim that some of them flat out haven't delivered though I'm not exactly sure how/why that might be happneing.

I hope you are spam scoring by actually validating the arc signatures (not just arc-seal which is sent by the sender), and considering dkim, SPF, and cross-referencing against spamlists

Delivered-To: redacted@redacted.com
Received: by 2002:a5d:68ca:0:b0:319:7215:76d3 with SMTP id p10csp2111479wrw;
        Tue, 19 Sep 2023 07:18:43 -0700 (PDT)
X-Received: by 2002:a25:c010:0:b0:d81:bb7e:f49d with SMTP id c16-20020a25c010000000b00d81bb7ef49dmr10388635ybf.43.1695133123116;
        Tue, 19 Sep 2023 07:18:43 -0700 (PDT)
ARC-Seal: i=2; a=rsa-sha256; t=1695133123; cv=pass;
        d=google.com; s=arc-20160816;
        b=TMl/scFZNjTTy4QLTl9AeV1I7PaZ/7AfbXaVsPnpxPoHczwZ9bQkmYowhtX6XpV5Zb
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         dD8YGNzoG68N0S/gsIB3w1VDjWjPMWwqhDArepK9qF7OWCGXQUgkVb0JfyeIYliM3uuK
         2TXw==
ARC-Message-Signature: i=2; a=rsa-sha256; c=relaxed/relaxed; d=google.com; s=arc-20160816;
        h=cc:to:subject:message-id:date:from:in-reply-to:references
         :mime-version:dkim-signature;
        bh=oFrmPMIbA1c6ryl1KZ651NQ0111NCQeBxdgtrIj1dE4=;
        fh=5zD6eWuNVW1+S9Ohm4puOv4JMCM2gmazRET1k9/Ei0Q=;
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         +Tb6xC0ccq3K6LKODDWgIY+S9LeO9axdf7XbM1is1HrRsgwKnKDFQ6YI6ELLss0fWtV3
         bdHw==
ARC-Authentication-Results: i=2; mx.google.com;
       dkim=pass header.i=@state.co.us header.s=PPS-04022020 header.b=TQzQhWHD;
       arc=pass (i=1 spf=pass spfdomain=state.co.us dkim=pass dkdomain=state.co.us dmarc=pass fromdomain=state.co.us);
       spf=pass (google.com: domain of someone@state.co.us designates 209.85.220.69 as permitted sender) smtp.mailfrom=someone@state.co.us;
       dmarc=pass (p=NONE sp=NONE dis=NONE) header.from=state.co.us
Return-Path: <someone@state.co.us>
Received: from mail-sor-f69.google.com (mail-sor-f69.google.com. [209.85.220.69])
        by mx.google.com with SMTPS id 79-20020a250d52000000b00d3b3d999363sor3482437ybn.2.2023.09.19.07.18.42
        for <redacted@redacted.com>
        (Google Transport Security);
        Tue, 19 Sep 2023 07:18:43 -0700 (PDT)
Received-SPF: pass (google.com: domain of someone@state.co.us designates 209.85.220.69 as permitted sender) client-ip=209.85.220.69;
Authentication-Results: mx.google.com;
       dkim=pass header.i=@state.co.us header.s=PPS-04022020 header.b=TQzQhWHD;
       arc=pass (i=1 spf=pass spfdomain=state.co.us dkim=pass dkdomain=state.co.us dmarc=pass fromdomain=state.co.us);
       spf=pass (google.com: domain of someone@state.co.us designates 209.85.220.69 as permitted sender) smtp.mailfrom=someone@state.co.us;
       dmarc=pass (p=NONE sp=NONE dis=NONE) header.from=state.co.us
X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
        d=1e100.net; s=20230601; t=1695133122; x=1695737922;
        h=cc:to:subject:message-id:date:from:in-reply-to:references
         :mime-version:dkim-signature:x-gm-message-state:from:to:cc:subject
         :date:message-id:reply-to;
        bh=oFrmPMIbA1c6ryl1KZ651NQ0111NCQeBxdgtrIj1dE4=;
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         o6Pw==
X-Gm-Message-State: AOJu0Yz0FuZFQlyTSJLSVvgNoU5PtqCtyFkWO/e7YdLnTplwxh5DNbK/ i1Bx/u9ZzwaiRk29azilsvzck+ZH2yfATAkWG20OnhbkEJYbUfMoloYX3meQQ3CHqg86AmTSZJN 9Tg3juGQJ3HFAuhu65ZECj3i68OKVH4XDKu2CWOybErATW6nwDE+rZjMvw/gShbIkeuFpOQ==
X-Received: by 2002:a25:4293:0:b0:c3c:5eb1:e975 with SMTP id p141-20020a254293000000b00c3c5eb1e975mr10772861yba.47.1695133122749;
        Tue, 19 Sep 2023 07:18:42 -0700 (PDT)
X-Google-Smtp-Source: AGHT+IHZzwp0Vv9TxJeKLpU7GDBaLUgMfJZdM1AbQVjW+3f1FlMDEkh9AtHcdmyNmPZRWAWoI2R3
X-Received: by 2002:a25:4293:0:b0:c3c:5eb1:e975 with SMTP id p141-20020a254293000000b00c3c5eb1e975mr10772814yba.47.1695133121669;
        Tue, 19 Sep 2023 07:18:41 -0700 (PDT)
ARC-Seal: i=1; a=rsa-sha256; t=1695133121; cv=none;
        d=google.com; s=arc-20160816;
        b=wQSm1XbRCpTwl27zzEte1y/zouUvOvtOgMSHlfGtgevm6ku8tnQGoIllcAUMKtt7jJ
         4PpSDOa/nh6OSWzK2T5I3h5n5b65dVW1X50cT5JFW0VzV4A79tdrj4QFLZgccT/iY/7t
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         9T/P+DN4/L4xItZXhPM0Rj8wnHuxbsS91LkuzWzbH/SFXEWap+xZdZx3962IXVQpQXoq
         OHHU/+/sUvqNxM4GCT1voWx3OeRS30epD9BR3FQzm7ujfGglVlIpQ/1sE4jSJ1FOrRmA
         Da2Q==
ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=google.com; s=arc-20160816;
        h=cc:to:subject:message-id:date:from:in-reply-to:references
         :mime-version:dkim-signature;
        bh=oFrmPMIbA1c6ryl1KZ651NQ0111NCQeBxdgtrIj1dE4=;
        fh=5zD6eWuNVW1+S9Ohm4puOv4JMCM2gmazRET1k9/Ei0Q=;
        b=ELyYjA9Me4K49DSIAtfS2tAU8+Ilj2r9O5XBnHCNaSWS6V5j1u3PElMFZAlt5XKV8/
         RDrOo9n/rNIgEQ1hoJ95N4FemNQ5p84m1Ec6tmOe7X/4j1zRk/mOkzUefZ/JVKEaPZSc
         jNoZu0r5+IH9yObc22GkdysPvvDmQoWAzKH76zvxxVwAEwiIPJAhmh4PEcZDJ9c5DgMz
         qEvTwuRP2wKpuhQ3s178sfPqlVY/PyWv6zeekzPEdeM2zJV82/zOYwhPYp0Wzl40+4z2
         GtHRyxUcl3L1idbRrWXVUvuf1IjPqNk+ACQv/47REK3429A5xvtJ1URJOmYNOtRk5L60
         dffA==
ARC-Authentication-Results: i=1; mx.google.com;
       dkim=pass header.i=@state.co.us header.s=PPS-04022020 header.b=TQzQhWHD;
       spf=pass (google.com: domain of someone@state.co.us designates 148.163.143.14 as permitted sender) smtp.mailfrom=someone@state.co.us;
       dmarc=pass (p=NONE sp=NONE dis=NONE) header.from=state.co.us
Return-Path: <someone@state.co.us>
Received: from mx0b-000dbe01.pphosted.com (mx0b-000dbe01.pphosted.com. [148.163.143.14])
        by mx.google.com with ESMTPS id s46-20020a25aa31000000b00d735c0c91b9si9309151ybi.192.2023.09.19.07.18.41
        for <redacted@emu.sh>
        (version=TLS1_2 cipher=ECDHE-RSA-AES128-GCM-SHA256 bits=128/128);
        Tue, 19 Sep 2023 07:18:41 -0700 (PDT)
Received-SPF: pass (google.com: domain of someone@state.co.us designates 148.163.143.14 as permitted sender) client-ip=148.163.143.14;
Received: from pps.filterd (m0134158.ppops.net [127.0.0.1]) by mx0b-000dbe01.pphosted.com (8.17.1.19/8.17.1.19) with ESMTP id 38J9pF9A009753 for <redacted@emu.sh>; Tue, 19 Sep 2023 08:18:41 -0600
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=state.co.us; h=mime-version : references : in-reply-to : from : date : message-id : subject : to : cc : content-type; s=PPS-04022020; bh=oFrmPMIbA1c6ryl1KZ651NQ0111NCQeBxdgtrIj1dE4=; b=TQzQhWHDDe6RKDZ7h8tmEzAdI2t0TW37bzYkUrhhZSJpBoPfkIxKcJK0hFH+sr12woJ6 tE6Rv4CjnN+xDwXZUEkRjS1fGZxVeIHHJkhZy+8kuOo/vNp0YYWqcdnr/CcwUrVhiS2R kPgsQ0LGMxLNpRQMKFAxp5UcOIVi6a/44gV5HhRSnLcLkPiiF0sIg9sL1yUzD06MMWYF qnJ4h8dbfwWhhAaWy18mAIbo+uumJUKST6ubgZhAhPU3mjMcw6+lzQRdWNwvDCvTUEBB M0FXAjIm8fQqGIt17TBs0rMEoLC2oVoBkXs3RF/OQ+Amsmh9ermcS3JyQWtL96nffb0t kQ==
Received: from mail-yw1-f199.google.com (mail-yw1-f199.google.com [209.85.128.199]) by mx0b-000dbe01.pphosted.com (PPS) with ESMTPS id 3t76689ee3-1 (version=TLSv1.2 cipher=ECDHE-RSA-AES128-GCM-SHA256 bits=128 verify=NOT) for <redacted@emu.sh>; Tue, 19 Sep 2023 08:18:40 -0600
Received: by mail-yw1-f199.google.com with SMTP id 00721157ae682-59bfccec7f3so61892927b3.2
        for <redacted@emu.sh>; Tue, 19 Sep 2023 07:18:40 -0700 (PDT)
X-Received: by 2002:a25:848c:0:b0:d81:b9f0:455e with SMTP id v12-20020a25848c000000b00d81b9f0455emr11352706ybk.51.1695133119995;
        Tue, 19 Sep 2023 07:18:39 -0700 (PDT)
X-Received: by 2002:a25:848c:0:b0:d81:b9f0:455e with SMTP id v12-20020a25848c000000b00d81b9f0455emr11352687ybk.51.1695133119594; Tue, 19 Sep 2023 07:18:39 -0700 (PDT)
MIME-Version: 1.0
References: <CAO+Oqif=0TXcvL=cbV-R=j9_KxOda+Ajh7m54_duWPnRw+dPeg@mail.gmail.com> <CAN_gDDqDwcP6BYL2OpHbvmFTJ7zuK5AAz5KLzMNoZUA-7gdvvg@mail.gmail.com> <CAO+OqicCN+=HJKbcd3dC9XD3v_i=dX3YU0wdxf1NaUgi=xv+_g@mail.gmail.com> <CAO+OqifvmDSEtcd_KCdtNxc=SzxF_pgyFM+zFRWXLuq0pGGVkw@mail.gmail.com> <461C6185-8485-46F2-91DA-6B6C5586850D@riseup.net> <CAO+OqieA66jQRkwz4-Bn0zdpXqJ+dGC8yGo=ZV4=HZs=jP+ZWg@mail.gmail.com> <CAO+Oqidea9S=PpRk6yPdBiDDUFBvEs+w_k0MLcT5qSJq61UHZA@mail.gmail.com> <8cfd252f2a9fe4a90b3acaf9c22d35fd@riseup.net> <CAO+OqiceUxrJdDhhJ7APQ+kmY3v43xSz1Rim5pyQ1QahqjrBGw@mail.gmail.com> <4DBDE286-11D2-40BD-BC5F-168F6521FC62@riseup.net> <CAO+Oqid=CY-0UM+83yBt8iNPqNhNC9vtbezzQHkAJWxgh5eEYg@mail.gmail.com> <CAN_gDDr1Yogbo2Wxup6FFKjtdhVqs_z5fnawt7dwB5TTUthreA@mail.gmail.com>
In-Reply-To: <CAN_gDDr1Yogbo2Wxup6FFKjtdhVqs_z5fnawt7dwB5TTUthreA@mail.gmail.com>
From: "Redacted" <someone@state.co.us>
Date: Tue, 19 Sep 2023 08:18:03 -0600
Message-ID: <CAO+OqifNxZ9hkiOTYkA0eX4A5Uhg+gxGY-mKSQhEdp5K3NOaJA@mail.gmail.com>
Subject: Re: dacted
To: Redacted <redacted@emu.sh>
Cc: Your Customer <redacted@riseup.net>
Content-Type: multipart/alternative; boundary="0000000000007164ac0605b6ef1b"
X-Proofpoint-GUID: jxrO45I71uKhYDn2bvhDigrXuFcIHrBb
X-Proofpoint-ORIG-GUID: jxrO45I71uKhYDn2bvhDigrXuFcIHrBb
X-Proofpoint-Virus-Version: vendor=baseguard engine=ICAP:2.0.267,Aquarius:18.0.980,Hydra:6.0.601,FMLib:17.11.176.26 definitions=2023-09-19_06,2023-09-19_01,2023-05-22_02
X-Proofpoint-Spam-Details: rule=outbound_notspam policy=outbound score=0 clxscore=1015 bulkscore=0 phishscore=0 mlxlogscore=999 mlxscore=0 adultscore=0 priorityscore=1501 spamscore=0 impostorscore=0 lowpriorityscore=0 malwarescore=0 suspectscore=0 classifier=spam adjust=0 reason=mlx scancount=1 engine=8.12.0-2308100000 definitions=main-2309190123
X-Gm-Original-To: redacted@emu.sh
disturbio commented 1 year ago

Hello,

Would it be possible for them to open a support ticket at https://support.riseup.net including the full headers of the mail that was delivered to the spam folder? This is tied to the website documentation and not a place for this kind of requests.

Thanks in advance.