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rizonesoft / Resolute

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I'm unable to install when I open the installer due to an unhandled error log. #52

Open CopperyCactus8 opened 1 year ago

CopperyCactus8 commented 1 year ago

Hello. I am a Firemin user from Japan. Firemin is a useful tool and I value the individuals who created it. I would like to discuss something with you. As the title suggests, we encountered a difficult problem:(

When you start the Firemin installer, you will be asked for administrator privilege. Accepting will result in an error, as shown in the image below. Baidu IME_2023-9-17_10-35-14

It's possible that you don't understand what this error is saying because it's written in Japanese. In a nutshell, "D:\GitHub... ath was specified, but the specified path is missing or does not exist"

I attempted to download the Resolute GitHub repository to fix this error, but the URL was not available.

To inform you, my computer's system drive is C: and its USB drive is D:. Why is Resolute GitHub repository being requested now when I have never installed it before? It's unclear why the file path is on a USB drive instead of a system drive.

My current PC is a connection PC before I upgrade to a more expensive one, so if this is not due to my environment, I am very troubled. Because I will not be able to install Firemin on the replaced computer.

If my environment is the cause, I would like to ask for a solution. If you are saying that this is due to the fact that I have not installed Resolute GitHub repository, please tell me how to install it. I would not be having so much trouble now if I could install it.

I really need your help. Is there anyone who can help me? I would appreciate your immediate attention to this matter. I look forward to hearing from you. I hope that won’t cause you too much trouble...

Because English is clumsy, as for me, I'm sorry if I understand it in wrong English and get out.

suerion commented 1 year ago

Same issue her on My Side

rizonesoft commented 1 year ago

Hi, sorry for the inconvenience. We have fixed the issue with the installer. You can just re-download the file: https://www.rizonesoft.com/downloads/firemin/

CopperyCactus8 commented 1 year ago

I successfully installed it after trying it for the first time! I am grateful for the fix! We apologize for any inconvenience, we may have caused you. I was able to update Firemin successfully thanks to your assistance.

I appreciate for your kindness. We are excited to use Firemin again in the future!