Not importing from Amazon

[sunshinerabies]

Describe the bug Hey! I was able to sync and download fine the first time, until 3 days ago where Libation doesn't seem to be detecting new additions to my audible library.

To Reproduce I press scan library and nothing happens

Expected behavior New books to show up and download

Platform Apple M2 Max - lots of storage available

No error shows up so no log that i can see :)

[rmcrackan]

Sorry about this. Can you attach your latest log file to this ticket?

[sunshinerabies]

Hey! Dont apologise at all, im very grateful for the books I've already been able to get.

Im not sure how to get a log file for this... any ideas?

In my queue log this is the only thing thats in there: 26/10/2024 1:05 pm Download & Decrypt: Validation failed - [B09RQ7S22Z] Ada Lovelace Cracks the Code: A Good Night Stories for Rebel Girls Chapter Book 26/10/2024 1:05 pm Download & Decrypt: Validation failed - [B09RQ7S22Z] Ada Lovelace Cracks the Code: A Good Night Stories for Rebel Girls Chapter Book

[rmcrackan]

Go to Libation > Settings. There's a button to open the folder for your log file.

[sunshinerabies]

_Log202410.zip

Hey I hope that works!

[rmcrackan]

Thank you for your log!

I see 2 errors: "Content License denied" and login errors.

The "Content License denied" errors are because Customer id [##############] being throttled ie: they're actively stopping you from downloading the audible plus titles for now. This should resolve itself in a day or 2.

If you're still having logging in problems:

1) delete the account

• settings > accounts
• delete the account
• save and close the accounts window

2) re-add the account

• settings > accounts
• add new account. remember the locale
• save and close the accounts window

3) scan. will make you login

• X-out of the first window
• another box will pop up which includes "Trouble Logging in?"
• follow those instructions. They're a bit more complicated that the built-in method, but it should bypass any potential login issues

[sunshinerabies]

Thank you so much!

[rmcrackan]

No worries. Please let me know if this works for you.

[Hauwertlhaufn]

Hi the "Content License denied" error happened to me after 126 in the same day (with 104 the day before nothing happened) (but all within 24h, so 230?).

I found #953 where it failed after 264 (but with two accounts? -> 132 per account?) / later after 200 (also two accounts?) and this thread.

If I interpret Sunshinerabies log right: "total":139,"booksFullyBackedUp":136

Do you think it would be possible to add a counter with the downloads in the last 24 / 48 hours, that warns you, that you may hit a limit?

[rmcrackan]

@Hauwertlhaufn Not a bad idea for a new feature. I'll give it some thought.