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rmcrackan / Libation

Libation: Liberate your Library
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Libation on Mac crashing when download completing #918

Closed VicGar87 closed 5 months ago

VicGar87 commented 5 months ago

Describe the bug When Libation downloads a book, the download finishes, but then the program crashes. This behavior started approximately one month ago. Prior to that, everything was running smoothly. I was using Libation Chardonnay 11.1.0 x64 at the time, then when this issue began, I tried several things, including updating to 11.3.5.

To Reproduce

  1. I click on a "traffic light" next to my chosen book to "liberate" it.
  2. The audiobook shows in the process queue and the progress bar indicates download progress
  3. The download progress bar completes, then the program closes and the operating system window "Problem Report for Libation" appears with a report in the window.
  4. Upon reopening Libation, I find that the audiobook has indeed been downloaded and is in the specified destination folder, but the program still indicates that it is "Not Liberated"

Expected behavior The program to not crash and be able to download more audiobooks without needing to reopen the program after every download.

What I've attempted to fix the issue with no change in behavior

  1. Deleted AccountSettings.json and relogged into Audible account.
  2. Changed the temporary file location from the default Temporary folder to my Users folder.
  3. Changed the destination folder from a network drive to a local drive.
  4. Updated the program to Libation Chardonnay 11.3.5.1
  5. Deleted the entire Libation folder in my User folder. I had to rescan my library for Libation to know which audiobooks have already been downloaded.

Platform

MacOS 12.7 on MacBook Air, 2017

Log Files _Log202406.zip

rmcrackan commented 5 months ago

Thank you so much for the thorough explanation and for the log file. Can you try version 11.3.13 and send me the new log file if you're still getting this bug?

VicGar87 commented 5 months ago

I downloaded and ran 11.3.13, and I still have the same issue. Here's the newest log file. _Log202406 (11.3.13).zip

rmcrackan commented 5 months ago

Thanks. I see one download (Journey to the West - Chapter 14 Part 1 [B0D4DYW7HL].mp3) and no error seems to follow this. Did you still get the crash?

VicGar87 commented 5 months ago

Yes, the program did crash. I made one more attempt, and it had a slightly different behavior than before in that it stalled for about 7 minutes at the end of the download before crashing. I took a screenshot video of it this time, and saved the operating system crash report.

_Log202406 (11.3.13) 6-13-24.zip Libation crash report 6-13-24.txt

edit: I removed the video because it seems to be glitchy and not show what I intended. but what it shows is that the progress bar quickly fills up and the timer runs for over 7 minutes for a short audio file, but the file appears in the correct folder only after a few minutes. Then the program crashes.

rmcrackan commented 5 months ago

Wow -- thank you for all the effort you've put in. Unfortunately, nothing here points to a specific error.

This behavior started approximately one month ago

Did something about your operating system change a month ago? The part my brain keeps going back to is how it used to work. I'm thinking, maybe for testing's sake, what if we reset everything. If you rename (not delete) your the Libation folder (inside your users directory), then Libation can't find it and it will start as though it's brand new. If we get this working again, I can help migrate your old database info into the new one if needed.

So, you rename that folder and restart Libation. Before re-adding your account, let's turn off auto-scan (Import -> Auto Scan Library). This will also help cut down on variables with which we're contending. Then you can add your account and do a manual scan. At this point it's not trying to download anything. Find 1 book which you haven't downloaded before and click its stoplight. Then let it rest for a few minutes to see if it causes your previous behavior again.

VicGar87 commented 5 months ago

I wondered as well if something on my computer changed to make it start doing this. I ran a system update, and my operating system is now 12.7.5. I did as you instructed, renamed the Libation folder, and the software acted as if i'm a new user. I disabled auto-scan, added my user, manually scanned the library, and clicked the traffic light to download. Alas, it has acted the same: downloaded, then crashed right when it finishes. This is the beginning of the crash report:

Process: Libation [2073] Path: /Volumes/VOLUME/*/Libation.app/Contents/MacOS/Libation Identifier: org.libation.macos Version: 11.3.13 Code Type: X86-64 (Native) Parent Process: launchd [1] User ID: 501

Date/Time: 2024-06-13 14:04:17.3327 -0500 OS Version: macOS 12.7.5 (21H1222) Report Version: 12 Anonymous UUID: B583CFEF-58D9-5108-B9C7-F231A71FC5D8

_Log202406 (OS 12.7.5 - Libation 11.3.13 - 6-13-24).zip

VicGar87 commented 5 months ago

If this seems to be a rare issue that takes more time than is beneficial, I may just resign myself to downloading one at a time at a casual pace. I appreciate all the time you've spent thus far helping me. Hopefully this issue can be resolved in the future though. If you can think of anything else to try, I'm open to it.

rmcrackan commented 5 months ago

I feel awful having to do this, but I'm going to close the issue. Not because it's solved but because I'm out of ideas. You've been the absolute gold standard of a bug reporter and I simply cannot find a single viable thread to pull on.

I got nothing.

If you know any command line scripting/automation, you could try LibationCLI.

If you think of anything, I still get notifications on closed tickets. Sorry I couldn't crack this one :(