Closed VicGar87 closed 4 months ago
Thank you so much for the thorough explanation and for the log file. Can you try version 11.3.13 and send me the new log file if you're still getting this bug?
I downloaded and ran 11.3.13, and I still have the same issue. Here's the newest log file. _Log202406 (11.3.13).zip
Thanks. I see one download (Journey to the West - Chapter 14 Part 1 [B0D4DYW7HL].mp3) and no error seems to follow this. Did you still get the crash?
Yes, the program did crash. I made one more attempt, and it had a slightly different behavior than before in that it stalled for about 7 minutes at the end of the download before crashing. I took a screenshot video of it this time, and saved the operating system crash report.
_Log202406 (11.3.13) 6-13-24.zip Libation crash report 6-13-24.txt
edit: I removed the video because it seems to be glitchy and not show what I intended. but what it shows is that the progress bar quickly fills up and the timer runs for over 7 minutes for a short audio file, but the file appears in the correct folder only after a few minutes. Then the program crashes.
Wow -- thank you for all the effort you've put in. Unfortunately, nothing here points to a specific error.
This behavior started approximately one month ago
Did something about your operating system change a month ago? The part my brain keeps going back to is how it used to work. I'm thinking, maybe for testing's sake, what if we reset everything. If you rename (not delete) your the Libation folder (inside your users directory), then Libation can't find it and it will start as though it's brand new. If we get this working again, I can help migrate your old database info into the new one if needed.
So, you rename that folder and restart Libation. Before re-adding your account, let's turn off auto-scan (Import -> Auto Scan Library). This will also help cut down on variables with which we're contending. Then you can add your account and do a manual scan. At this point it's not trying to download anything. Find 1 book which you haven't downloaded before and click its stoplight. Then let it rest for a few minutes to see if it causes your previous behavior again.
I wondered as well if something on my computer changed to make it start doing this. I ran a system update, and my operating system is now 12.7.5. I did as you instructed, renamed the Libation folder, and the software acted as if i'm a new user. I disabled auto-scan, added my user, manually scanned the library, and clicked the traffic light to download. Alas, it has acted the same: downloaded, then crashed right when it finishes. This is the beginning of the crash report:
Process: Libation [2073] Path: /Volumes/VOLUME/*/Libation.app/Contents/MacOS/Libation Identifier: org.libation.macos Version: 11.3.13 Code Type: X86-64 (Native) Parent Process: launchd [1] User ID: 501
Date/Time: 2024-06-13 14:04:17.3327 -0500 OS Version: macOS 12.7.5 (21H1222) Report Version: 12 Anonymous UUID: B583CFEF-58D9-5108-B9C7-F231A71FC5D8
If this seems to be a rare issue that takes more time than is beneficial, I may just resign myself to downloading one at a time at a casual pace. I appreciate all the time you've spent thus far helping me. Hopefully this issue can be resolved in the future though. If you can think of anything else to try, I'm open to it.
I feel awful having to do this, but I'm going to close the issue. Not because it's solved but because I'm out of ideas. You've been the absolute gold standard of a bug reporter and I simply cannot find a single viable thread to pull on.
I got nothing.
If you know any command line scripting/automation, you could try LibationCLI.
If you think of anything, I still get notifications on closed tickets. Sorry I couldn't crack this one :(
Describe the bug When Libation downloads a book, the download finishes, but then the program crashes. This behavior started approximately one month ago. Prior to that, everything was running smoothly. I was using Libation Chardonnay 11.1.0 x64 at the time, then when this issue began, I tried several things, including updating to 11.3.5.
To Reproduce
Expected behavior The program to not crash and be able to download more audiobooks without needing to reopen the program after every download.
What I've attempted to fix the issue with no change in behavior
Platform
MacOS 12.7 on MacBook Air, 2017
Log Files _Log202406.zip