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robaho / seashore

easy to use mac osx image editing application for the rest of us
GNU General Public License v2.0
439 stars 19 forks source link

Application does not open #150

Closed olkamolka closed 3 years ago

olkamolka commented 3 years ago

Installed from appplestore. When tried to open, got -1 error code, no details macOS Big Sur 11.3.1 MacBook Pro (13-inch, M1, 2020)

robaho commented 3 years ago

Hi. Do you have “report crashes to the developer” enabled? If not you will need to copy and paste the crash information from the console here for me to help.

This issue has not been reported by anyone else so I am fairly certain it is something specific to your setup.

olkamolka commented 3 years ago

Hi, thanks fir quick reply The first comment is all I could find-u

robaho commented 3 years ago

Please see this guide https://support.apple.com/guide/console/reports-cnsl664be99a/mac and look for a Seashore crash report in the User reports, and if so, paste it here.

robaho commented 3 years ago

Also, please see https://support.apple.com/guide/mac-help/share-analytics-information-mac-apple-mh27990/mac and make sure you have 'share with app developers' enabled - then try and open the application again. That should route the crash information to me.

robaho commented 3 years ago

Closing due to lack of activity and inability to reproduce.