Footer - Report an error

robertocarroll / icc-beta

End to end prototype for ICC

https://www.icc-cpi.int/

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Footer - Report an error #58

Open robertocarroll opened 9 years ago

robertocarroll commented 9 years ago

08-03_footer

A way for the user to report a problem about a particular section on the site.
Opens simple form - What's the problem? How can we fix it? Include contact details for follow up?
Could be on all templates except the home layout?
Currently only on case layout.

kyleschaeffer commented 9 years ago

Maybe instead of "Report an error" we could make a more generic "feedback" form. Report an error seems very specific, and a "feedback" button may allow us to collect more user comments.

robertocarroll commented 9 years ago

The idea was to channel a particular type of feedback:

The Ask the Court section #17 is intended for content-related questions.
This was more to identify issues or problems and provide a way for users to communicate them.

Here's an example at the bottom of this page: https://www.gov.uk/browse/driving (and almost all pages of gov.uk).

A simple link which opens to a form, but the phrasing / framing is constructive ("Help us improve") rather than simply feedback which can - in the ICC context - lead to a certain type of response.

driving and transport - gov uk

kyleschaeffer commented 9 years ago

I like the idea of changing the text to "Help us improve" or "Is there anything wrong with this page?" The phrasing seems more friendly and inviting to actually entice users to provide meaningful feedback.

robertocarroll commented 9 years ago

Discussion this week at the ICC. "Report an error" seems more acceptable for various reasons:

It defines the purpose of the button and sets expectation for the user about what response (if any) he or she can expect.
It is part of an established alliance with high-profile and respected members which can be referenced: http://reportanerror.org/frequently-asked-questions/

If we consider it to be part of the footer - although in reality it will sit just above it - it can be in the master template and will appear in a consistent place on every page. Does that sound OK? Happy to discuss/explain further ...

robertocarroll commented 9 years ago

It would also be great to hear any thoughts on a way to manage responses submitted via this form. Does Sharepoint 2013 have anything built in?