Encoder exception

[MarcAnt01]

Some users have this issues with the encoder, it is present also in my fork, if you want I can send you error details from AppCenter via mail. Users that have this kind of issue can never record the screen (apps are fine)

[robmikh]

Unfortunately there isn't enough information to figure out what is going on.

What's the resolution? Do you get the error if you try to record a window that is the same size as the monitor? Does it work if you turn down some of the settings (bitrate/fps)?

[MarcAnt01]

@robmikh I don't have this issue, but some users of mine do, here's what one of them said

[robmikh]

Hmm that makes me think the driver or available registered encoders doesn't support the encoding mode used under the covers by the Transcoding API. Unfortunately this quickly gets into media territory that I'm not super familiar with yet.

What GPU are they running?

[FrayxRulez]

Adding a bit of context. The exception is raised by PrepareTranscodeResult.TranscodeAsync so I’m pretty sure that CanTranscode is set to false, so your guess @robmikh is likely correct.

[MarcAnt01]

The GPU of the user is an Intel UHD Graphics 620, but I have the same GPU and the app works properly for me on 2004, I'll try to setup a vm in order to attempt to reproduce the issue

[robmikh]

If you set up a VM, it will likely be using WARP and a software encoder. It likely won't reproduce the issue (for the same reasons, at least).

Could we get a dxdiag from the machine?

[MarcAnt01]

DxDiag.txt

[MarcAnt01]

Hey @robmikh , sorry for pinging you, have you found out anything about this issue?

[robmikh]

Sorry, but there isn't enough here to debug this issue.