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roboticsound / Pulsarr

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Trouble connecting with server #22

Open csgnyc opened 7 years ago

csgnyc commented 7 years ago

Can't figure out what's going wrong, but I keep getting "Unable to communicate with server" errors. I access radarr at 192.168.1.10:8310, with username csg and password hello (I have Radarr authentication set to Basic (brower popup)). If I go to http://192.168.1.10:8310/settings/general, I can confirm the signin settings as well as the API key.

So in Pulsarr I set the host to 192.168.1.10, the user to csg, the password to hello, and the API key to the key on the radarr page. I leave root path empty. When I hit "Save" I get an error, "Error: Unable to communicate with server. Please check host/port." Any idea what could be going wrong?

roboticsound commented 7 years ago

hi csgnyc, Basic auth is for if you have authentication setup on your web server (i.e. if you connect to: http://user:password@hostname:port). You do not need to enter your Radarr user/password here. Please leave these blank and disable basic auth, your API key should be all you need to authenticate. Let me know how you get on.

csgnyc commented 7 years ago

still getting the same error: host is 192.168.1.10, port is 8310, basic auth is unchecked, and the api key is copied and pasted from radarr, root path is empty.

roboticsound commented 7 years ago

Could you confirm what OS you are running your Radarr server on?

csgnyc commented 7 years ago

Synology - whatever the most recent DSM is.

roboticsound commented 7 years ago

could you test whether the api is working by typing the below in a browser window and posting the result?

http://hostname:port/api/system/status?apikey=yourapikey

csgnyc commented 7 years ago

Result: { "version": "0.2.0.696", "buildTime": "2017-05-12T17:04:44Z", "isDebug": false, "isProduction": true, "isAdmin": false, "isUserInteractive": false, "startupPath": "/volume1/@appstore/radarr/share/Radarr", "appData": "/usr/local/radarr/var/.config/Radarr", "osVersion": "3.10.102.0", "isMonoRuntime": true, "isMono": true, "isLinux": true, "isOsx": false, "isWindows": false, "branch": "develop", "authentication": "basic", "sqliteVersion": "3.16.2", "urlBase": "", "runtimeVersion": "4.6.2 (Stable 4.6.2.7/08fd525 Wed Jan 11 16:08:56 CET 2017)" }

roboticsound commented 7 years ago

hmmm OK. Can you go to the options page, right click and choose inspect. Then click "save" and tell me if there are any errors in the console?

csgnyc commented 7 years ago

Not sure what you're asking. Is the options page chrome://extensions/ (and right click "Options" under the Pulsarr extension)?

roboticsound commented 7 years ago

no sorry, if you go to the configuration page for pulsarr, then right click and click "inspect" the developer window will open up. Then enter your config and click save. Tell me if any error is shown in the console.

csgnyc commented 7 years ago

We may be talking about the same thing. I don’t see a configuration page for Pulsarr. Rather, on the chrome://extensions page, there’s an entry for Pulsarr with links “Permissions”, “Options”, and “Details”. If I right click “Options” and choose “Inspect”, I get a window. At the top of the window I see a yellow triangle (i.e. caution) that appears to correspond to a message "[Deprecation] /deep/ combinator is deprecated. See https://www.chromestatus.com/features/6750456638341120 for more details.” I see no other obvious error.

On Jun 9, 2017, at 1:31 PM, roboticsound notifications@github.com wrote:

no sorry, if you go to the configuration page for pulsarr, then right click and click "inspect" the developer window will open up. Then enter your config and click save. Tell me if any error is shown in the console.

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub https://github.com/roboticsound/Pulsarr/issues/22#issuecomment-307451068, or mute the thread https://github.com/notifications/unsubscribe-auth/AT_XD1ihsR0g_MTeoKwa_kBYtv63_KMvks5sCYFjgaJpZM4NvfIS.