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R1 S/N:001 – USB port on robot Base PC faulty behaviour #1813

Closed elandini84 closed 16 hours ago

elandini84 commented 1 month ago

Robot Name 🤖

R1 S/N:001

Request/Failure description

The USB port on R1SN001 (CHT - Erzelli) base PC connectors panel has some strange behavior. From time to time the USB WiFi dongle we attached to it disconnects from the base PC.

Detailed context

We have a WiFi dongle attached to the only USB port on the robot base connectors panel. We use it to connect the robot to an external WiFi network. From the first week of April we started to see this particular behavior: without any apparent cause, the USB dongle disconnects from the PC itself (we found this out by looking at the output of journalctl). We tried a different model of WiFi dongle but we experienced the same exact issue. Both the WiFi dongles have been tested on R1SN003 at CRIS and this behavior could not be observed.

Additional context

The following text files contain the output of journalctl in two different moments:

  1. When the disconnection happened journalctl_pre_reattach_log.txt
  2. After removing the dongle and plugging it again in journalctl_log_after_detach_and_reattach.txt

How does it affect you?

If this issue does not get solved we cannot proceed with our joint activities with IIT_PAVIS group on RAISE project, blocking both our group and theirs on this task of the project. Given that, we do not have strict deadlines on the horizon.

AntonioConsilvio commented 1 month ago

Hi @elandini84, Unfortunately, we have very busy demos during this period, so maintenance support will have to wait until the end of these events.

The first useful period will be the second half of June.

elandini84 commented 1 month ago

Hi @AntonioConsilvio, the second half of June is a bit too much, since the activities that require the robot involve also another group (PAVIS). Is there really no way to move this up a little bit?

AntonioConsilvio commented 1 month ago

Hi @elandini84, We tried to schedule an intervention earlier, but unfortunately the people needed to perform this intervention are busy with high priority activities in view of important demos. We have no availability in the first half of June.

We apologise for the wait.

AntonioConsilvio commented 1 week ago

Hi @elandini84, We planned to perform the intervention this Thursday morning!

AntonioConsilvio commented 1 week ago

Hi @elandini84, me and @fbiggi found the USB connector on the side of the motherboard slightly detached:

IMG_20240620_092131

This could have caused this strange behaviour. However, the cable connection from the connector on the side of the panel was probably also weak, in fact moving it broke the cables:

IMG_20240620_102609

We have now restored everything as it should be, and tested the robot and everything is working properly. ✅

However, before closing the issue I am waiting for feedback from you! Thank you!

elandini84 commented 16 hours ago

The robot works fine, so for me the issue can be closed. Thanks a lot @AntonioConsilvio and @fbiggi

AntonioConsilvio commented 16 hours ago

Thank you for the feedback! Closing! ✅