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robusta-dev / robusta

Kubernetes observability and automation, with an awesome Prometheus integration
https://home.robusta.dev/
MIT License
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Implementing green message marking update for closed alerts in Robusta #1350

Open YuriiBudnyi opened 6 months ago

YuriiBudnyi commented 6 months ago

Hello Team, Thank you very much for your work. Currently, we are using OpsGenie but are considering migration to Robusta in our project. OpsGenie has a nice feature regarding closed alerts. When it receives a message about an alert closed it updates messages regarding open alerts with a green vertical line instead of red.

We propose the implementation of a similar feature in Robusta. Currently, when an alert is fired in Robusta, it generates a message notifying the relevant stakeholders. However, once the alert is resolved or closed, there's no distinct indication within the message thread to signify its closure.

Feature Overview:

The suggested feature entails marking the message related to the alert with a green indicator once it transitions from an open state to a closed one. This will provide immediate visual feedback to users, indicating that the issue has been resolved without the need to delve into the message content.

Benefits:

Enhanced Visibility: Green marking will quickly signal to users that the alert has been addressed. Reduced Cognitive Load: Users won't need to sift through message threads to ascertain the status of alerts. Improved Efficiency: Streamlined communication regarding resolved alerts can accelerate incident response and resolution times.

github-actions[bot] commented 6 months ago

Hi 👋, thanks for opening an issue! Please note, it may take some time for us to respond, but we'll get back to you as soon as we can!

aantn commented 5 months ago

Hi @YuriiBudnyi, Are you referring to the Robusta Slack integration? We're about to work on some related features for updating Slack messages depending on status. So very good timing.

YuriiBudnyi commented 5 months ago

Hi @aantn, Thank you for your answer. Yes, it is regarding Slack integration. Great news, happy to hear that.

stdmje commented 2 weeks ago

Any news on this? It will be super useful to set the Slack msg in green and also include the resolve notification in the same thread. Thanks a lot!