Closed ozkanuysal closed 2 years ago
Hi, @ozkanuysal. Thanks for your message, I'm glad you like the library This is already possible in the package; you can get the occupancy, service level, and the waiting probability; here are the docs for what is required in each method. Here is one example using one of these methods:
from pyworkforce.queuing import ErlangC
erlang = ErlangC(transactions=100, asa=20/60, aht=3, interval=30, shrinkage=0.3)
erlang.service_level(positions=14)
# Returns: 0.88835
If you find this useful, please consider leaving a start for the package, so it can start growing :)
I'm closing this issue, let me know if you have more questions
Hey rodrigo i have an idea, first of all i really like to do in this library congrats.My idea is, do you think is there a chance to have Reverse erlang calculation for example when we typing agent number can we return asa,shrinkage and other parameters.Have a good day.