romhut / romhut.com

romhut.com issue tracker
https://romhut.com
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Canceled: ROMHUT still charging me! #45

Closed ken48228 closed 8 years ago

ken48228 commented 8 years ago

I canceled my Romhut Pro account.

They are still charging me!!

Tried calling, phone number is invalid!!

Tried e-mailing. No response!!

scottrobertson commented 8 years ago

I will look into this now for you. Can i just ask, what phone number are you calling? We don't have a published phone number anywhere.

scottrobertson commented 8 years ago

I have cancelled your subscription and refunded your email.

It looks like there was an issue with our email provider. They were not collecting the emails sent to our support address for some reason.

ken48228 commented 8 years ago
Thank you, The phone number is at the bottom of the e-mail confirming the charge.Also the email showing the refund. 
You received a refund of $1.99.

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Romhut started a refund of$1.99
 
 
 
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Sent from Yahoo Mail on Android

On Sun, May 1, 2016 at 6:07 PM, Scott Robertsonnotifications@github.com wrote:
I will look into this now for you. Can i just ask, what phone number are you calling? We don't have a published phone number anywhere.

— You are receiving this because you authored the thread. Reply to this email directly or view it on GitHub

scottrobertson commented 8 years ago

It looks like Stripe has messed up the UK phone number formatting. Shall have a look into it.

ken48228 commented 8 years ago

Scott fixed the issue and refunded the charge.

Thank you.