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root3nl / SupportApp

The Support App is developed by Root3, specialized in managing Apple devices. Root3 offers consultancy and support for organizations to get the most out of their Apple devices and is based in The Netherlands (Halfweg).
https://www.root3.nl
MIT License
585 stars 59 forks source link

Kerberos SSO Extension - This data couldn't be read... #117

Open swolosin opened 1 year ago

swolosin commented 1 year ago

Our Preferences for SupportApp use the following choices.

<key>InfoItemFive</key>
    <string>Password</string>
<key>PasswordExpiryLimit</key>
    <integer>15</integer>
<key>PasswordType</key>
    <string>KerberosSSO</string>

In the drop-down of SupportApp, some users see their password expiration date along with the option to click on it to change their password. For other users, they receive an error - "The data couldn't be read because it isn't in..." Can't read the rest. Screenshot 2023-06-02 at 10 55 58 AM

Any thoughts on what I could be doing wrong? We use Jamf Pro as our MDM. We are not deploying the SupportApp Helper.

jordywitteman commented 1 year ago

@swolosin does this command output anything? app-sso -j -l

It should return your Kerberos Realm from the Configuration Profile with Kerberos SSO Extension, which is then used to query the password status.

swolosin commented 1 year ago

Thank you for this @jordywitteman. Going to run this on a few systems to see what the output is.