root3nl / SupportApp

The Support App is developed by Root3, specialized in managing Apple devices. Root3 offers consultancy and support for organizations to get the most out of their Apple devices and is based in The Netherlands (Halfweg).
https://www.root3.nl
MIT License
585 stars 60 forks source link

Users presented with macOS Sonoma even if it's deferred #149

Closed built2order closed 11 months ago

built2order commented 11 months ago

Users are presented with an upgrade to macOS Sonoma option through SupportApp even though an MDM based deferral policy is in place and enforced. Users who click on the version are navigated to System Settings however no upgrade is available due to this deferral policy.

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martinwen1990 commented 11 months ago

same here...need a fix for this. THX

meta-github commented 11 months ago

I can only support this request. It is very unfortune from a users perspective that an alert / notification is displayed, but no update can be installed. I understand that the cause of the alert / notification are the preferences of softwareupdate, which show the update even though it is deferred, but a solution would be cool.

meta-github commented 11 months ago

As a workaround, we are now using key config key HideMajorUpdates. While an automatic solution would be easier to handle, this is still a good help for us at the moment.

jordywitteman commented 11 months ago

Hi, please refer to the documentation and search for HideMajorUpdates. This is the current way (same a last year) to hide the new major macOS version. The app looks at this preference domain /Library/Preferences/com.apple.SoftwareUpdate.plist and nothing is in there to detect the configured deferral and all updates (even deferred) are shown in this plist. Open to any suggestions if anyone was able to find the available updates as shown in System Settings.

meta-github commented 11 months ago

We just have submitted a feedback to apple that an API to query updates as visible in system settings is needed and we will also open an enterprise care ticket for this issue.

diwanicki commented 11 months ago

HideMajorUpdates key is not working for me. I haven’t announced this feature to my users, but eventually someone is going to notice the red pip

jordywitteman commented 11 months ago

Resolved with v2.5.1 and HideMajorUpdates no longer needed