Closed jewel821 closed 9 years ago
May I ask what page (URL) you were on when you used the app?
I was on
https://familysearch.org/tree/#view=ancestor https://familysearch.org/tree/#view=ancestor&person=KWN2-V2S&spouse=KWN2-V2 3 &person=KWN2-V2S&spouse=KWN2-V23
but I tried it on several different ancestor pages with their details open and it doesn't work on any of them.
Julie
From: Bean [mailto:notifications@github.com] Sent: Friday, May 03, 2013 11:03 PM To: rootsdev/roots-search Cc: jewel821 Subject: Re: [roots-search] Roots Search doesn't work (#37)
May I ask what page (URL) you were on when you used the app?
Reply to this email directly or view https://github.com/rootsdev/roots-search/issues/37#issuecomment-17427883 it on GitHub. https://github.com/notifications/beacon/zjCIaPqfYRMvnDnd_AaQv-QuY4e69n6kAVH 8Ga3DhiCmNj1OY__BRFXzu6I1nhG9.gif
This appears to be a bug in FamilySearch's code. Notice the family relationships doesn't load on that page. I'll report it to FamilySearch.
Can you confirm that RootsSearch works on other pages in the FamilySearch Family Tree?
Actually, the URL I got from your second message was oddly formatted to it looked like it was a bug, but it really wasn't. And I see now that you said it doesn't work on any of the pages, A few others have reported a similar problem, but I haven't been able to reproduce the problem or figure out what's wrong. I'll keep you posted on any developments.
If you're willing, it would help me to know what errors are being reported by your browser. You can see this by clicking F12
then clicking the small error icon in the bottom right, just left of the gear. When you do that, a list of errors and warnings will appear. A screenshot of that list would be helpful.
Justin,
Today when I went into the pages to the various pages to send you the information you asked for below, the Roots Search app worked and it populated the fields. I've tried it on several pages and it works on all of them now.
Whatever you did to fix it, it works now.
Thank you. If you need anything else from me, let me know. I'm excited to try the app and use it in my research.
Julie Haynie
From: Justin [mailto:notifications@github.com] Sent: Monday, May 06, 2013 8:50 AM To: rootsdev/roots-search Cc: jewel821 Subject: Re: [roots-search] Roots Search doesn't work (#37)
Actually, the URL I got from your second message was oddly formatted to it looked like it was a bug, but it really wasn't. And I see now that you said it doesn't work on any of the pages, A few others have reported a similar problem, but I haven't been able to reproduce the problem or figure out what's wrong. I'll keep you posted on any developments.
If you're willing, it would help me to know what errors are being reported by your browser. You can see this by clicking F12 then clicking the small error icon in the bottom right, just left of the gear. When you do that, a list of errors and warnings will appear. A screenshot of that list would be helpful.
Reply to this email directly or view https://github.com/rootsdev/roots-search/issues/37#issuecomment-17486019 it on GitHub. https://github.com/notifications/beacon/zjCIaPqfYRMvnDnd_AaQv-QuY4e69n6kAVH 8Ga3DhiCmNj1OY__BRFXzu6I1nhG9.gif
It seems that sometimes RootsSearch doesn't start correctly when first entering the FamilySearch Family Tree. Reloading the page F5
often fixes the problem.
Thanks Justin. For whatever reason it seems to be working now. It didn't work for about two weeks. I appreciate you looking into this. Julie
Sent from my iPhone
On May 20, 2013, at 9:38 AM, Justin notifications@github.com wrote:
It seems that sometimes RootsSearch doesn't start correctly when first entering the FamilySearch Family Tree. Reloading the page F5 often fixes the problem.
— Reply to this email directly or view it on GitHub.
I have tried to use RootsSearch on both FamilySearch and Ancestry.com. Both times I get the blue magnifying glass, which opens a box for fill in, but I do not get any button where I can click on it to get the search started. There is a link for feedback but that is all. Even hitting the space bar does nothing. I am on a MacBrook Pro running OS X Mountain Lion.
I've noticed that roots search doesn't work when open in a second window. @crwinfla do you sometimes have a second window open?
This was reverted by a PR that was merged. Will need to fix it again :(
When I am in the person's details page for FamilySearch Family Tree, I click on the blue magnifying glass in order to search, but I do not get a populated screen.
The little box that comes up just has empty search boxes for names and dates. It does not have any websites listed to the right to search on either. In short, it doesn't work.
I tried to put a screen shot here, but it may not work. If just just copy and paste what I see, it looks like this (without formatting):
RootsSearch First Name
Last Name
Birth Date
Birth Place
Death Date
Death Place
Spouse First Name
Spouse Last Name
Father First Name
Father Last Name
Mother First Name
Mother Last Name
Feedback
I deleted the extension and reinstalled it, but it still does the same thing.
What should I do?
Julie Haynie