authentication error

[ThomasWilli]

Hi Thanks for the great package.

getSurveys() keeps telling me Qualtrics API raised an authentication (401) error - you may not have the required authorization. Please check your API key and root url.

Well, obviously that seems (and most likely is) very stupid of me. However, I followed the documentation and registered using: registerOptions(api_token="MYTOKEN", root_url="ROOTURL")

I also consulted the API Docs of Qualtrics and can't come up with a different rooturl... Do you have any advice on this?

Thanks in advance. Tom

[frankvanpraag]

Hi Tom,

Did you perhaps put http:// in the root_url? In case it helps, here are the commands that work for me on the R console:

install.packages("qualtRics") library(qualtRics) registerOptions(api_token=“aaiudoiasudo_goobledigook_iasodiausoiduasoidu", root_url="au1.qualtrics.com") set_config(config(ssl_verifypeer = 0L)) mysurvey <- getSurvey(surveyID = 'SV_XXXXXXXXX', save_dir = "/Users/XXXXX/R/qualtRics/", verbose=TRUE, uselabels=FALSE, force_request = TRUE) lastResponseId.rds <- tail(mysurvey$ResponseID,1)

Kind regards,

Frank

https://www.qualtrics.com/

On Nov 29, 2017, at 4:46 AM, ThomasWilli notifications@github.com wrote:

Hi Thanks for the great package.

getSurveys() keeps telling me Qualtrics API raised an authentication (401) error - you may not have the required authorization. Please check your API key and root url.

Well, obviously that seems (and most likely is) very stupid of me. However, I followed the documentation and registered using: registerOptions(api_token="MYTOKEN", root_url="ROOTURL")

I also consulted the API Docs of Qualtrics and can't come up with a different rooturl... Do you have any advice on this?

Thanks in advance. Tom

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[ThomasWilli]

Hmm... No I did not. Strange error.

Following the example provided here I'm still getting the Error in qualtRicsResponseCodes(res, raw = raw) : Qualtrics API raised an authentication (401) error - you may not have the required authorization. Please check your API key and root url.

[frankvanpraag]

I’m pretty sure your Token is outdated. Log into your qualtrics account and copy your current Token into your R code:

I managed to recreate the same error by regenerating a new token and trying the old (invalidated) token:

Hope that helps. Kind regards,

Frank

On Nov 29, 2017, at 7:25 PM, ThomasWilli notifications@github.com wrote:

Hmm... No I did not. Strange error.

Following the example provided here I https://cran.r-project.org/web/packages/qualtRics/vignettes/qualtRics.html'm still getting the Error in qualtRicsResponseCodes(res, raw = raw) : Qualtrics API raised an authentication (401) error - you may not have the required authorization. Please check your API key and root url.

— You are receiving this because you commented. Reply to this email directly, view it on GitHub https://github.com/JasperHG90/qualtRics/issues/60#issuecomment-347786643, or mute the thread https://github.com/notifications/unsubscribe-auth/APkxCMcOntsG-1Xn7ekfYOu6PTFOiLivks5s7RTpgaJpZM4QtpHQ.

[JasperHG90]

Hi Thomas,

Thanks for your comment. Like @frankvanpraag suggested, the most likely situation is that your token is outdated. That error only occurs when authentication with the Qualtrics API fails. You can request a new token in your qualtrics dashboard. If the problem persists, try using your token/root url using the tool offered in the qualtrics API docs (e.g. https://api.qualtrics.com/docs/create-response-export, bottom of page) and perhaps contact support staff at Qualtrics.

I'm closing this issue since this is not an issue related to the qualtRics package.

Best,

Jasper.