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ropensci / rsvg

SVG renderer for R based on librsvg2
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Cannot install `rsvg` in Linux Ubuntu #43

Closed lidefi87 closed 6 months ago

lidefi87 commented 6 months ago

Hi there! I am trying to install the rsvg package in Linux (Ubuntu). I followed the instructions in your README page, that is I installed librsvg2 before installing rsvg, but I still cannot install it. I get this error:

Found pkg-config cflags and libs!
Using PKG_CFLAGS=-pthread -I/usr/include/librsvg-2.0 -I/usr/include/gdk-pixbuf-2.0 -I/usr/include/x86_64-linux-gnu -I/usr/include/libmount -I/usr/include/blkid -I/usr/include/cairo -I/usr/include/glib-2.0 -I/usr/lib/x86_64-linux-gnu/glib-2.0/include -I/usr/include/pixman-1 -I/usr/include/uuid -I/usr/include/freetype2 -I/usr/include/libpng16
Using PKG_LIBS=-lrsvg-2 -lm -lgio-2.0 -lgdk_pixbuf-2.0 -lgobject-2.0 -lglib-2.0 -lcairo
--------------------------- [ANTICONF] --------------------------------
Configuration failed to find the librsvg-2.0 library. Try installing:
 * deb: librsvg2-dev (Debian, Ubuntu, etc)
 * rpm: librsvg2-devel (Fedora, EPEL)
 * csw: librsvg_dev, sunx11_devel (Solaris)
 * brew: librsvg (OSX)
If librsvg-2.0 is already installed, check that 'pkg-config' is in your
PATH and PKG_CONFIG_PATH contains a librsvg-2.0.pc file. If pkg-config
is unavailable you can set INCLUDE_DIR and LIB_DIR manually via:
R CMD INSTALL --configure-vars='INCLUDE_DIR=... LIB_DIR=...'
-------------------------- [ERROR MESSAGE] ---------------------------
In file included from /homevol/ldfierro/miniconda3/envs/CMIP6_data/x86_64-conda-linux-gnu/sysroot/usr/include/features.h:361,
                 from /homevol/ldfierro/miniconda3/envs/CMIP6_data/x86_64-conda-linux-gnu/sysroot/usr/include/limits.h:27,
                 from /homevol/ldfierro/miniconda3/envs/CMIP6_data/lib/gcc/x86_64-conda-linux-gnu/12.1.0/include-fixed/limits.h:203,
                 from /homevol/ldfierro/miniconda3/envs/CMIP6_data/lib/gcc/x86_64-conda-linux-gnu/12.1.0/include-fixed/syslimits.h:7,
                 from /homevol/ldfierro/miniconda3/envs/CMIP6_data/lib/gcc/x86_64-conda-linux-gnu/12.1.0/include-fixed/limits.h:34,
                 from /usr/lib/x86_64-linux-gnu/glib-2.0/include/glibconfig.h:11,
                 from /usr/include/glib-2.0/glib/gtypes.h:32,
                 from /usr/include/glib-2.0/glib/galloca.h:32,
                 from /usr/include/glib-2.0/glib.h:30,
                 from /usr/include/glib-2.0/gobject/gbinding.h:28,
                 from /usr/include/glib-2.0/glib-object.h:22,
                 from /usr/include/librsvg-2.0/librsvg/rsvg.h:30,
                 from <stdin>:1:
/usr/include/x86_64-linux-gnu/sys/cdefs.h:146:55: error: missing binary operator before token "("
  146 | #if __USE_FORTIFY_LEVEL == 3 && (__glibc_clang_prereq (9, 0)                  \
      |                                                       ^
/usr/include/x86_64-linux-gnu/sys/cdefs.h:634:49: error: missing binary operator before token "("
  634 | #if __GNUC_PREREQ (4,8) || __glibc_clang_prereq (3,5)
      |                                                 ^
In file included from /homevol/ldfierro/miniconda3/envs/CMIP6_data/x86_64-conda-linux-gnu/sysroot/usr/include/stdio.h:932,
                 from /usr/include/gdk-pixbuf-2.0/gdk-pixbuf/gdk-pixbuf-io.h:34,
                 from /usr/include/gdk-pixbuf-2.0/gdk-pixbuf/gdk-pixbuf.h:38,
                 from /usr/include/librsvg-2.0/librsvg/rsvg.h:34:
/usr/include/x86_64-linux-gnu/bits/stdio2.h:233:17: error: missing binary operator before token "("
  233 | #if __GLIBC_USE (DEPRECATED_GETS)
      |                 ^
--------------------------------------------------------------------
ERROR: configuration failed for package 'rsvg'
* removing '/homevol/ldfierro/R/x86_64-pc-linux-gnu-library/4.3/rsvg'
Warning in install.packages :
  installation of package 'rsvg' had non-zero exit status

The downloaded source packages are in
    '/tmp/Rtmp6KnR3c/downloaded_packages'

I looked at #14 but I still cannot manage to understand where I am going wrong.

Below, I am including some information you requested in the issue I mentioned above:

IlmBase                IlmBase - Base math and exception libraries
ImageMagick            ImageMagick - ImageMagick - convert, edit, and compose images (ABI Q16)
ImageMagick++          Magick++ - Magick++ - C++ API for ImageMagick (ABI Q16)
ImageMagick++-im6      Magick++ - Magick++ - C++ API for ImageMagick (ABI Q16)
ImageMagick++-im6.Q16  Magick++ - Magick++ - C++ API for ImageMagick (ABI Q16)
ImageMagick++-im6.q16  Magick++ - Magick++ - C++ API for ImageMagick (ABI Q16)
ImageMagick-6.Q16      ImageMagick - ImageMagick - convert, edit, and compose images (ABI Q16)
ImageMagick-im6        ImageMagick - ImageMagick - convert, edit, and compose images (ABI Q16)
ImageMagick-im6.q16    ImageMagick - ImageMagick - convert, edit, and compose images (ABI Q16)
Magick++               Magick++ - Magick++ - C++ API for ImageMagick (ABI Q16)
Magick++-6.Q16         Magick++ - Magick++ - C++ API for ImageMagick (ABI Q16)
Magick++-im6           Magick++ - Magick++ - C++ API for ImageMagick (ABI Q16)
Magick++-im6.q16       Magick++ - Magick++ - C++ API for ImageMagick (ABI Q16)
MagickCore             ImageMagick - ImageMagick - convert, edit, and compose images (ABI Q16)
MagickCore-6.Q16       ImageMagick - ImageMagick - convert, edit, and compose images (ABI Q16)
MagickCore-im6         ImageMagick - ImageMagick - convert, edit, and compose images (ABI Q16)
MagickWand             MagickWand - MagickWand - C API for ImageMagick (ABI Q16)
MagickWand-6.Q16       MagickWand - MagickWand - C API for ImageMagick (ABI Q16)
MagickWand-im6         MagickWand - MagickWand - C API for ImageMagick (ABI Q16)
MagickWand-im6.q16     MagickWand - MagickWand - C API for ImageMagick (ABI Q16)
OpenEXR                OpenEXR - OpenEXR image library
Wand                   MagickWand - MagickWand - C API for ImageMagick (ABI Q16)
Wand-6.Q16             MagickWand - MagickWand - C API for ImageMagick (ABI Q16)
Wand-im6               MagickWand - MagickWand - C API for ImageMagick (ABI Q16)
adwaita-icon-theme     gnome-icon-theme - A collection of icons used as the basis for GNOME themes
aom                    aom - Alliance for Open Media AV1 codec library v3.3.0.
applewmproto           AppleWMProto - AppleWM extension headers
armadillo              armadillo - Fast C++ matrix library with syntax similar to MATLAB and Octave
arpack                 ARPACK-NG - Collection of Fortran77 subroutines designed to solve large scale eigenvalue problems
bash-completion        bash-completion - programmable completion for the bash shell
bigreqsproto           BigReqsProto - BigReqs extension headers
blas                   BLAS - FORTRAN reference implementation of BLAS Basic Linear Algebra Subprograms
blas-netlib            BLAS - FORTRAN reference implementation of BLAS Basic Linear Algebra Subprograms
blkid                  blkid - Block device id library
blosc                  blosc - A blocking, shuffling and lossless compression library
cairo                  cairo - Multi-platform 2D graphics library
cairo-fc               cairo-fc - Fontconfig font backend for cairo graphics library
cairo-ft               cairo-ft - FreeType font backend for cairo graphics library
cairo-gobject          cairo-gobject - gobject functions for cairo graphics library
cairo-pdf              cairo-pdf - PDF surface backend for cairo graphics library
cairo-png              cairo-png - PNG functions for cairo graphics library
cairo-ps               cairo-ps - PostScript surface backend for cairo graphics library
cairo-script           cairo-script - script surface backend for cairo graphics library
cairo-svg              cairo-svg - SVG surface backend for cairo graphics library
cairo-tee              cairo-tee - tee surface backend for cairo graphics library
cairo-xcb              cairo-xcb - XCB surface backend for cairo graphics library
cairo-xcb-shm          cairo-xcb-shm - XCB/SHM functions for cairo graphics library
cairo-xlib             cairo-xlib - Xlib surface backend for cairo graphics library
cairo-xlib-xrender     cairo-xlib-xrender - Xlib Xrender surface backend for cairo graphics library
cfitsio                cfitsio - FITS File Subroutine Library
charls                 CharLS - JPEG-LS (ISO/IEC 14495-1 / ITU-T.87) library implementation.
compositeproto         CompositeExt - Composite extension headers
damageproto            DamageProto - Damage extension headers
datrie-0.2             datrie - Double-array trie library
dav1d                  libdav1d - AV1 decoding library
ddjvuapi               ddjvuapi - DjVu Decoding API
dmxproto               DMXProto - DMX extension headers
dpmsproto              DPMSProto - DPMS extension headers
dri2proto              DRI2Proto - DRI2 extension headers
dri3proto              DRI3Proto - DRI3 extension headers
expat                  expat - expat XML parser
fixesproto             FixesProto - X Fixes extension headers
fontconfig             Fontconfig - Font configuration and customization library
fontsproto             FontsProto - Fonts extension headers
fontutil               FontUtil - Font utilities dirs
form                   form - ncurses 6.3 add-on library
formw                  formw - ncurses 6.3 add-on library
freerdp-client2        FreeRDP client - FreeRDP: A Remote Desktop Protocol Implementation
freerdp-server2        FreeRDP server - FreeRDP: A Remote Desktop Protocol Implementation
freerdp-shadow2        FreeRDP shadow - FreeRDP: A Remote Desktop Protocol Implementation
freerdp2               FreeRDP - FreeRDP: A Remote Desktop Protocol Implementation
freetype2              FreeType 2 - A free, high-quality, and portable font engine.
freexl                 freexl - a simple library extracting data from .xls (Excel BIFF) files
fribidi                GNU FriBidi - Unicode Bidirectional Algorithm Library
fyba                   fyba - FYBA library to read and write norwegian geodata standard format SOSI
gdal                   libgdal - Geospatial Data Abstraction Library
gdk-pixbuf-2.0         GdkPixbuf - Image loading and scaling
geos                   GEOS - Geometry Engine, Open Source - C API
gio-2.0                GIO - glib I/O library
gio-unix-2.0           GIO unix specific APIs - unix specific headers for glib I/O library
glib-2.0               GLib - C Utility Library
glproto                GLProto - GL extension headers
gmodule-2.0            GModule - Dynamic module loader for GLib
gmodule-export-2.0     GModule - Dynamic module loader for GLib
gmodule-no-export-2.0  GModule - Dynamic module loader for GLib
gmp                    GNU MP - GNU Multiple Precision Arithmetic Library
gmpxx                  GNU MP C++ - GNU Multiple Precision Arithmetic Library (C++ bindings)
gnome-system-tools     gst - Gnome System Tools
gnutls                 GnuTLS - Transport Security Layer implementation for the GNU system
gnutls-dane            GnuTLS-DANE - DANE security library for the GNU system
gobject-2.0            GObject - GLib Type, Object, Parameter and Signal Library
gpg-error              gpg-error - GPG Runtime
graphite2              Graphite2 - Font rendering engine for Complex Scripts
gthread-2.0            GThread - Thread support for GLib
harfbuzz               harfbuzz - HarfBuzz text shaping library
harfbuzz-gobject       harfbuzz - HarfBuzz text shaping library GObject integration
harfbuzz-icu           harfbuzz - HarfBuzz text shaping library ICU integration
hdf5                   HDF5 - Hierarchical Data Format 5 (HDF5) - serial version
hdf5-serial            HDF5 - Hierarchical Data Format 5 (HDF5) - serial version
hogweed                Hogweed - Nettle low-level cryptographic library (public-key algorithms)
ice                    ICE - X Inter Client Exchange Library
icu-i18n               icu-i18n - International Components for Unicode: Internationalization library
icu-io                 icu-io - International Components for Unicode: Stream and I/O Library
icu-uc                 icu-uc - International Components for Unicode: Common and Data libraries
inputproto             InputProto - Input extension headers
iso-codes              iso-codes - ISO country, language, script and currency codes and translations
json-c                 json-c - A JSON implementation in C
kbproto                KBProto - KB extension headers
lapack                 LAPACK - FORTRAN reference implementation of LAPACK Linear Algebra PACKage
lapack-netlib          LAPACK - FORTRAN reference implementation of LAPACK Linear Algebra PACKage
lcms2                  lcms2 - LCMS Color Management Library
libR                   libR - R as a library
libavcodec             libavcodec - FFmpeg codec library
libavformat            libavformat - FFmpeg container format library
libavutil              libavutil - FFmpeg utility library
libbrotlicommon        libbrotlicommon - Brotli common dictionary library
libbrotlidec           libbrotlidec - Brotli decoder library
libbrotlienc           libbrotlienc - Brotli encoder library
libcap                 libcap - libcap - linux capabilities library
libcrypt               libxcrypt - Extended crypt library for DES, MD5, Blowfish and others
libcrypto              OpenSSL-libcrypto - OpenSSL cryptography library
libcurl                libcurl - Library to transfer files with ftp, http, etc.
libde265               libde265 - H.265/HEVC video decoder.
libdeflate             libdeflate - Fast implementation of DEFLATE, zlib, and gzip
libdmmp                libdmmp - Device mapper multipath management library
libexif                libexif - Library for easy access to EXIF data
libffi                 libffi - Library supporting Foreign Function Interfaces
libgcrypt              libgcrypt - General purpose cryptographic library
libheif                libheif - HEIF image codec.
libidn2                libidn2 - Library implementing IDNA2008 and TR46
libjpeg                libjpeg - A SIMD-accelerated JPEG codec that provides the libjpeg API
libkml                 LibKML - Reference implementation of OGC KML 2.2
liblz4                 lz4 - extremely fast lossless compression algorithm library
liblzma                liblzma - General purpose data compression library
libnsl                 libnsl - Library containing NIS functions using TI-RPC (IPv6 enabled)
libopenjp2             openjp2 - JPEG2000 library (Part 1 and 2)
libopenjp3d            openjp3d - JPEG2000 Extensions for three-dimensional data (Part 10)
libopenjpip            openjpip - JPEG2000 Interactivity tools, APIs and protocols (Part 9)
libpainter             libpainter - Library for manipulating memory bitmaps.
libpcre                libpcre - PCRE - Perl compatible regular expressions C library with 8 bit character support
libpcre16              libpcre16 - PCRE - Perl compatible regular expressions C library with 16 bit character support
libpcre2-16            libpcre2-16 - PCRE2 - Perl compatible regular expressions C library (2nd API) with 16 bit character support
libpcre2-32            libpcre2-32 - PCRE2 - Perl compatible regular expressions C library (2nd API) with 32 bit character support
libpcre2-8             libpcre2-8 - PCRE2 - Perl compatible regular expressions C library (2nd API) with 8 bit character support
libpcre2-posix         libpcre2-posix - Posix compatible interface to libpcre2-8
libpcre32              libpcre32 - PCRE - Perl compatible regular expressions C library with 32 bit character support
libpcrecpp             libpcrecpp - PCRECPP - C++ wrapper for PCRE
libpcreposix           libpcreposix - PCREPosix - Posix compatible interface to libpcre
libpng                 libpng - Loads and saves PNG files
libpng16               libpng - Loads and saves PNG files
libpq                  libpq - PostgreSQL libpq library
libpsx                 libpsx - libpsx - linux posix syscall API for pthreads
libpulse               libpulse - PulseAudio Client Interface
libpulse-mainloop-glib libpulse-mainloop-glib - PulseAudio GLib 2.0 Main Loop Wrapper
libpulse-simple        libpulse-simple - PulseAudio Simplified Synchronous Client Interface
librsvg-2.0            librsvg - library that renders svg files
libsasl2               Cyrus SASL - Cyrus SASL implementation
libselinux             libselinux - SELinux utility library
libsepol               libsepol - SELinux policy library
libsodium              libsodium - A modern and easy-to-use crypto library
libssh2                libssh2 - Library for SSH-based communication
libssl                 OpenSSL-libssl - Secure Sockets Layer and cryptography libraries
libswresample          libswresample - FFmpeg audio resampling library
libswscale             libswscale - FFmpeg image rescaling library
libtasn1               libtasn1 - Library for ASN.1 and DER manipulation
libtelnet              libtelnet - TELNET protocol handling library
libthai                libthai - Thai support library
libtiff-4              libtiff - Tag Image File Format (TIFF) library.
libtirpc               libtirpc - Transport Independent RPC Library
liburiparser           liburiparser - URI parsing and handling library
libuv                  libuv - multi-platform support library with a focus on asynchronous I/O.
libuv-static           libuv-static - multi-platform support library with a focus on asynchronous I/O.
libvncclient           LibVNCClient - A library for easy implementation of a VNC client.
libvncserver           LibVNCServer - A library for easy implementation of a VNC server.
libwebp                libwebp - Library for the WebP graphics format
libwebpdemux           libwebpdemux - Library for parsing the WebP graphics format container
libwebpmux             libwebpmux - Library for manipulating the WebP graphics format container
libwebsockets          libwebsockets - Websockets server and client library
libwmf                 libwmf - A library for reading and converting Windows MetaFile vector graphics (WMF)
libxcrypt              libxcrypt - Extended crypt library for DES, MD5, Blowfish and others
libxml-2.0             libXML - libXML library version2.
libzstd                zstd - fast lossless compression algorithm library
lqr-1                  lqr-1 - LiquidRescale seam-carving library
lzo2                   lzo2 - LZO - a real-time data compression library
menu                   menu - ncurses 6.3 add-on library
menuw                  menuw - ncurses 6.3 add-on library
minizip                minizip - Minizip zip file manipulation library
mount                  mount - mount library
mysqlclient            mysqlclient - MySQL client library
ncurses                ncurses - ncurses 6.3 library
ncurses++              ncurses++ - ncurses 6.3 add-on library
ncurses++w             ncurses++w - ncurses 6.3 add-on library
ncursesw               ncursesw - ncurses 6.3 library
netcdf                 netCDF - NetCDF Client Library for C
nettle                 Nettle - Nettle low-level cryptographic library (symmetric algorithms)
odbc                   odbc (unixODBC) - unixODBC Driver Manager library
odbccr                 odbccr (unixODBC) - unixODBC Cursor Library
odbcinst               odbcinst (unixODBC) - unixODBC Configuration Library
ogdi                   ogdi - Open Geographic Datastore Interface
ogg                    ogg - ogg is a library for manipulating ogg bitstreams
openssl                OpenSSL - Secure Sockets Layer and cryptography libraries and tools
ossp-uuid              OSSP uuid - Universally Unique Identifier (UUID) Library
p11-kit-1              p11-kit - Library and proxy module for properly loading and sharing PKCS
panel                  panel - ncurses 6.3 add-on library
panelw                 panelw - ncurses 6.3 add-on library
pango                  Pango - Internationalized text handling
pangocairo             Pango Cairo - Cairo rendering support for Pango
pangofc                Pango FC - Fontconfig support for Pango
pangoft2               Pango FT2 and Pango Fc - Freetype 2.0 and fontconfig font support for Pango
pangoot                Pango OT - OpenType font support for Pango (deprecated)
pangoxft               Pango Xft - Xft font support for Pango
pixman-1               Pixman - The pixman library (version 1)
poppler                poppler - PDF rendering library
poppler-data           poppler-data - Encoding files for use with poppler
presentproto           PresentProto - Present extension headers
proj                   PROJ - Coordinate transformation software library
protobuf               Protocol Buffers - Google's Data Interchange Format
protobuf-lite          Protocol Buffers - Google's Data Interchange Format
pthread-stubs          pthread stubs - Meta package for pthread symbols - defaults to heavyweight ones if the C runtime does not provide lightweight ones.
qhull                  qhull - Qhull shared library
qhull_r                qhull_r - Qhull reentrant shared library
qhullcpp               qhullcpp - Qhull C++ library
qhullstatic            qhullstatic - Qhull static library
qhullstatic_r          qhullstatic_r - Qhull reentrant static library
randrproto             RandrProto - Randr extension headers
readline               Readline - Gnu Readline library for command line editing
recordproto            RecordProto - Record extension headers
renderproto            RenderProto - Render extension headers
resourceproto          ResourceProto - Resource extension headers
rfxcodec               rfxcodec - Fast jpeg2000 codec compatible with MS RDP servers and xrdp
rttopo                 rttopo - the RT Topology library
scrnsaverproto         ScrnSaverProto - ScrnSaver extension headers
shared-mime-info       shared-mime-info - Freedesktop common MIME database
sm                     SM - X Session Management Library
spatialite             spatialite - Spatial SQL database engine based on SQLite
sqlite3                SQLite - SQL database engine
superlu                SuperLU - Direct solution of large, sparse systems of linear equations
systemd                systemd - systemd System and Service Manager
tic                    tic - ncurses 6.3 add-on library
tinfo                  tinfo - ncurses 6.3 terminal interface library
udev                   udev - udev
udunits                udunits - Library for handling of units of physical quantities
uuid                   uuid - Universally unique id library
videoproto             VideoProto - Video extension headers
vorbis                 vorbis - vorbis is the primary Ogg Vorbis library
vorbisenc              vorbisenc - vorbisenc is a library that provides a convenient API for setting up an encoding environment using libvorbis
vorbisfile             vorbisfile - vorbisfile is a library that provides a convenient high-level API for decoding and basic manipulation of all Vorbis I audio streams
winpr-tools2           WinPR - WinPR: Windows Portable Runtime
winpr2                 WinPR - WinPR: Windows Portable Runtime
x11                    X11 - X Library
x265                   x265 - H.265/HEVC video encoder
xau                    Xau - X authorization file management libary
xbitmaps               X bitmaps - Bitmaps that are shared between X applications
xcb                    XCB - X-protocol C Binding
xcb-render             XCB Render - XCB Render Extension
xcb-shm                XCB Shm - XCB Shm Extension
xcmiscproto            XCMiscProto - XCMisc extension headers
xdmcp                  Xdmcp - X Display Manager Control Protocol library
xerces-c               Xerces-C++ - Validating XML parser library for C++
xext                   Xext - Misc X Extension Library
xextproto              XExtProto - XExt extension headers
xf86bigfontproto       XF86BigFontProto - XF86BigFont extension headers
xf86dgaproto           XF86DGAProto - XF86DGA extension headers
xf86driproto           XF86DRIProto - XF86DRI extension headers
xf86vidmodeproto       XF86VidModeProto - XF86VidMode extension headers
xft                    Xft - X FreeType library
xineramaproto          XineramaProto - Xinerama extension headers
xkbcomp                xkbcomp - XKB keymap compiler
xkeyboard-config       XKeyboardConfig - X Keyboard configuration data
xorg-sgml-doctools     xorg-sgml-doctools - Stylesheets and entities for X.Org documentation
xorg-wacom             xorg-wacom - X.Org Wacom Tablet driver.
xproto                 Xproto - Xproto headers
xrdp                   xrdp - An open source Remote Desktop Protocol (RDP) server
xrender                Xrender - X Render Library
xt                     Xt - X Toolkit Library
xtrans                 XTrans - Abstract network code for X
yelp-xsl               yelp-xsl - Yelp XSLT Stylesheets
zlib                   zlib - zlib compression library

Any ideas on what may be going wrong?

jeroen commented 6 months ago

looks like a conflict from anaconda with the system library. If you are using anaconda so you probably need to install R packages using the conda forge pkg: https://anaconda.org/conda-forge/r-rsvg

lidefi87 commented 6 months ago

I have anaconda installed but I don't use it to manage R packages, only Python packages. Would this solution still work? I'm using a virtual machine and I really don't want to break my current set up

jeroen commented 6 months ago

From your output we can see the problem is a conflict between librsvg2 headers and your miniconda3. So it seems you are using miniconda to run R.

If you want to use the librsvg2 from your operating system, you have to use install R from that distro, for example as described here: https://cran.r-project.org/bin/linux/

OTOH, if you use anaconda R, then you probably need the anaconda build of the R package.

lidefi87 commented 6 months ago

Thanks for the extra info. I should probably get in touch with the people running the virtual machine if the information in the link you shared does not work.

Thanks again.