rosenpin / Goaly

Goaly support repo
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[BUG] Error when clicking Google Calendar link, now all goals/progress are gone #27

Closed cheyrohm closed 1 year ago

cheyrohm commented 1 year ago

Describe the bug A clear and concise description of what the bug is.

I have been using the Goaly app for about a week with three goals set up. I have the Google Calendar link set up so I can click "Did it" link from the event. I tried this morning for one of my goals ("Post on Photography page") and received a bad state error. Note that I clicked the link after the timeframe had passed, unsure if related.

Screenshot_20230112-114244

After closing out and reloading the app, all of my goals and progress are gone (😭).

Screenshot_20230112-114231~2

To Reproduce Steps to reproduce the behavior:

  1. Go to past Goaly event in Google Calendar.
  2. Click on 'Did it' link.
  3. Hit error page.
  4. Reload Goaly application.
  5. Goals/progress are gone.

Expected behavior A clear and concise description of what you expected to happen.

  1. Goal instance to be marked complete in Goaly app.
  2. Three goals to be set up in Goaly app.

Screenshots If applicable, add screenshots to help explain your problem.

  1. Included above.

Smartphone (please complete the following information):

Additional context Add any other context about the problem here.

  1. If there is any way to recover my goals and progress, I'd be infinitely grateful! I'm new to the app but would appreciate not starting from 0.
cheyrohm commented 1 year ago

Here is where I started from:

Screenshot_20230112-115436~2

rosenpin commented 1 year ago

Oh no! That's an awful bug.
I'm terribly sorry that you experienced it. The same thing happened to me once about a month ago.
This most likely happened because Goaly's Google Drive data was deleted (maybe automatically by Google)
We have a fix planned for a future update (hopefully next month) that will solve this issue for good.
Again, sorry that this happened to you, hope this won't happen again

cheyrohm commented 1 year ago

@rosenpin Thanks for the response. Is there a way I can manually add a completed goal instance from earlier this week? I recreated my goals but due to it being Thursday already, I don't have enough instances to mark my goals complete for the week.

rosenpin commented 1 year ago

Unfortunately there's no straightforward way to do that :( I'm very sorry.
What you could do is the following trick:

  1. Create the goal that was deleted but set it to occur 7 times a week
  2. In your Google Calendar, move the events from next week to the previous/current week
  3. Mark those events as completed in the upcoming screen
  4. Change the goal 'times per week' back to the original desired value

This should work
Thank you for understanding and again, sorry that this happened to you.
If you haven't bought the premium version yet, please send us an email and we will grant you a code to unlock the premium version for life. This is the least we can do

Thank you for your support :)

cheyrohm commented 1 year ago

Thank you, that's very kind! :)

Loving the app so for sure will be sticking with it anyway. Keep up the awesome work

On Thu, Jan 12, 2023, 3:22 PM Tomer Rosenfeld @.***> wrote:

Unfortunately there's no straightforward way to do that :( I'm very sorry. What you could do is the following trick:

  1. Create the goal that was deleted but set it to occur 7 times a week
  2. Move events from next week to the previous/current week
  3. Mark those events as completed in the upcoming screen
  4. Change the goal 'times per week' back to the original desired value

This should work Thank you for understanding and again, sorry that this happened to you. If you haven't bought the premium version yet, please send us an email and we will grant you a code to unlock the premium version for life. This is the least we can do

Thank you for your support :)

— Reply to this email directly, view it on GitHub https://github.com/rosenpin/Goaly/issues/27#issuecomment-1381007836, or unsubscribe https://github.com/notifications/unsubscribe-auth/AHVIMAAJUDM3XZJFH4G5D2TWSBYZVANCNFSM6AAAAAATZQ2RBA . You are receiving this because you authored the thread.Message ID: @.***>

cheyrohm commented 1 year ago

FYI... This happened to me again 😭 weeks of tracking lost

Screenshot_20230222-000543~2

rosenpin commented 1 year ago

Oh no!
I'm truly terribly sorry this happened again.
We started working on a fix a few days ago, if you could please go to Settings->Scroll down->Send logs that would tremendously help us with solving this issue quickly 🙏

rosenpin commented 1 year ago

related to #28 and will most likely be solved once that's fixed

rosenpin commented 1 year ago

This should have been solved by the latest update (1.1.5).
If it happens again, please let us know and we will re-open this issue