New messages don't appear immediatly

[rcubetrac]

Reported by colombeen on 9 Sep 2009 10:24 UTC as Trac ticket #1486106

When I login to my webmail system, I see the messages that I had the last time when I logged in. If I want to see the new messages, I have to change to another map like Trash and then go back. If I click on "get new messages" the systems downloads them, but they don't appear immediatly in the list. I have to refresh the page again to see them.

Migrated-From: http://trac.roundcube.net/ticket/1486106

[rcubetrac]

Comment by pospichalales on 10 Sep 2009 14:30 UTC

Yes, I have the same problem. Please fix it as soon as possible.

[rcubetrac]

Comment by Daedalus on 10 Sep 2009 20:47 UTC

Same problem here, very annoying. Please make an patch as soon as possible.

[rcubetrac]

Owner changed by Daedalus on 10 Sep 2009 20:47 UTC

=> none

[rcubetrac]

Comment by @vbenincasa on 11 Sep 2009 05:00 UTC

What's your IMAP server, PHP version and what browser are you using? Message caching is active in your RC config?

Please inform this relevant information when reporting a bug, so we can try to reproduce it too.

[rcubetrac]

Summary changed by @vbenincasa on 11 Sep 2009 05:00 UTC

New messages

New messages don't appear immediatly

[rcubetrac]

Comment by colombeen on 11 Sep 2009 06:13 UTC

imap server : imap.colombeen.be phpinfo : http://phpinfo.colombeen.be/ tested browsers : Firefox (latest version) - IE7 - IE8

[rcubetrac]

Comment by @vbenincasa on 11 Sep 2009 06:59 UTC

And what about message caching in your RC config (enable_caching)? Are you using RC0.3-stable? Are you using another IMAP client to check your account at the same time (like Thunderbird, Outlook, etc)?

Can you provide an temporary mail account for testing at imap.colombeen.be? If you can, please send the details to me (vbenincasa AT gmail.com) or RC dev list (dev AT lists.roundcube.net) referring this ticket, then I'll take a look.

Ps. For tracking purposes, this ticket is related to #1485794

[rcubetrac]

Comment by colombeen on 11 Sep 2009 13:10 UTC

If the caching is on by default, it will be on... test account is on its way...

[rcubetrac]

Comment by colombeen on 11 Sep 2009 13:18 UTC

When i set the caching on FALSE, the sidebar (with the directories) shows the number of new messages but the list on its own doesn't refresh.

[rcubetrac]

Comment by Daedalus on 12 Sep 2009 20:57 UTC

I have the exact same problem as colombeen here is an link of the phpinfo from the server my webmail is on, hope that helps in finding the problem!

http://www.beus-it.nl/phpinfo.php

Thanks in advance.

[rcubetrac]

Comment by blodan on 14 Sep 2009 17:08 UTC

We got the exact same problem with 3.0-stable, http://www.praxxa.com/nfo.php We're using caching enabled, but this worked flawlessly in previous versions. Using hmail 5.1.2-Build 346

[rcubetrac]

Comment by cgallek on 14 Sep 2009 19:58 UTC

I'm seeing the same problem.

IMAP: Cyrus 2.1.18

PHP: 5.2.10

DB: MySQL 5.0.51a

$rcmail_config[= TRUE;

$rcmail_config'message_cache_lifetime' = '10d';

Let me know if you are interested in a test account and I can set one up for you.

[rcubetrac]

Comment by colombeen on 16 Sep 2009 15:04 UTC

Now that i've just looked at the test account that I made for you to test, it seems that there is nothing more than an inbox... no trash, spam, ...

[rcubetrac]

Comment by francisco on 17 Sep 2009 23:52 UTC

Hi,

When I set $rcmail_configenable_caching = FALSE, the "delay" was gone!

PHP Version 5.2.10 dovecot-1.2.4 dovecot-managesieve-0.11.9 dovecot-sieve-1.2+0.1.12 postfix-2.6.3,1

[rcubetrac]

Comment by Daedalus on 18 Sep 2009 05:11 UTC

Replying to francisco:

Hi,

When I set $rcmail_configenable_caching = FALSE, the "delay" was gone!

PHP Version 5.2.10 dovecot-1.2.4 dovecot-managesieve-0.11.9 dovecot-sieve-1.2+0.1.12 postfix-2.6.3,1

The just this happens: "When i set the caching on FALSE, the sidebar (with the directories) shows the number of new messages but the list on its own doesn't refresh."

[rcubetrac]

Comment by pospichalales on 19 Sep 2009 05:39 UTC

OK. It is working, when I set caching to false.

[rcubetrac]

Comment by @alecpl on 24 Sep 2009 13:03 UTC

Fixed in 38bf4253.

[rcubetrac]

Status changed by @alecpl on 24 Sep 2009 13:03 UTC

new => closed

[rcubetrac]

Comment by stridger on 4 Nov 2009 00:02 UTC

We are still seeing this in 0.3.1 . The left pane updates the new message count just fine, but the message list on the right is not refreshed...

[rcubetrac]

Status changed by stridger on 4 Nov 2009 00:02 UTC

closed => reopened

[rcubetrac]

Comment by Daedalus on 4 Nov 2009 06:18 UTC

Replying to stridger:

We are still seeing this in 0.3.1 . The left pane updates the new message count just fine, but the message list on the right is not refreshed...

It works fine here.

[rcubetrac]

Comment by @alecpl on 4 Nov 2009 07:16 UTC

@stridger: are you using enable_caching=true? Did you update database (truncate cache table) when upgrading? Cache must be empty, because could contain dupes.

[rcubetrac]

Comment by colombeen on 4 Nov 2009 07:25 UTC

I had the same problem in version 0.3

for version 0.3.1, I deleted all my db tables for roundcube, deleted all the roundcube 0.3 files and began with a clean install. didn't enable the caching, so I don't know if the problem would be back then but now it works perfectly!

[rcubetrac]

Comment by stridger on 4 Nov 2009 10:24 UTC

@alec: Yes I did empty the cache table and I have tried this with caching disabled and caching enabled, that didn't make a difference. We are running with caching disabled now, because of other problems this was causing in earlier versions.

@colombeen: I'd rather not delete all the tables, because of user-specific settings, we have a userbase of about 1000 and that would cause a few problems if we reset everything.

Thanks!

[rcubetrac]

Comment by @alecpl on 4 Nov 2009 10:26 UTC

So, your problem is probably an other issue. See #1485794. DO not reopen this one.

[rcubetrac]

Status changed by @alecpl on 4 Nov 2009 10:26 UTC

reopened => closed

[rcubetrac]

Comment by stridger on 4 Nov 2009 12:03 UTC

Ok, apologies, I haven't spotted the other issue. There have been quite a few issues of a similar flavour in the past and I have taken the newest one I could find. Thanks for the pointer to the current problem.

[rcubetrac]

Comment by stridger on 4 Nov 2009 12:06 UTC

@alec: Looking at it again, it's actually not the same issue, I don't have other IMAP clients running anywhere. Do you want me to create a new issue then?

Thanks!

[rcubetrac]

Comment by @alecpl on 4 Nov 2009 12:08 UTC

If you like. It could be also IMAP server issue, it means some servers are setting Recent flag not properly and Roundcube currently relies on that flag.

[rcubetrac]

Comment by stridger on 4 Nov 2009 16:55 UTC

Thanks. I've created a separate ticket #1486278.