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roundcube / roundcubemail

The Roundcube Webmail suite
https://roundcube.net
GNU General Public License v3.0
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Message sent not received to Roundcubemail address #7843

Closed lizbeemer closed 3 years ago

lizbeemer commented 3 years ago

An email was sent from mark_sperring@mirlimited.com was sent to roundcubemail address e@elisabethbeemer.com on 18 January 2021 19:47, but was not received. Why not? Should the address e@elisabethbeemer.com expect not to receive more messages? Is there a setting which needs to be changed to ensure all messages are received? Thank you.

thomascube commented 3 years ago

I'm sorry but this is the wrong place to as. We don't host your e-mails and we're not responsible for the system you're using to access them. Please contact your internet hosting provider or IT responsible for first level support. If you don't know who this might be please review your bills and see who you are paying for email or web hosting services.

Roundcube is not a service but free software which your hosting provider installed on their servers.

lizbeemer commented 3 years ago

Will do, thank you for the quick response Thomas!

Elisabeth

On Wed, Jan 20, 2021 at 9:02 PM Thomas B. notifications@github.com wrote:

I'm sorry but this is the wrong place to as. We don't host your e-mails and we're not responsible for the system you're using to access them. Please contact your internet hosting provider or IT responsible for first level support. If you don't know who this might be please review your bills and see who you are paying for email or web hosting services.

Roundcube is not a service but free software which your hosting provider installed on their servers.

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub https://github.com/roundcube/roundcubemail/issues/7843#issuecomment-763897910, or unsubscribe https://github.com/notifications/unsubscribe-auth/ASRFRJQV25VJ7JXZPDCA34DS24ZE3ANCNFSM4WLC2R6Q .