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rsnodgrass / pyadtpulse

Python interface for ADT Pulse security systems
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ADT Pulse 2FA #7

Closed grant-hoelscher closed 3 years ago

grant-hoelscher commented 3 years ago

ADT Pulse has enabled mandatory 2FA on their cloud service. I started getting the following error yesterday after successful login using the example-client.py

pyadtpulse - DEBUG - Authenticating to ADT Pulse cloud service as ***************************** urllib3.connectionpool - DEBUG - Starting new HTTPS connection (1): portal.adtpulse.com urllib3.connectionpool - DEBUG - https://portal.adtpulse.com:443 "GET / HTTP/1.1" 302 None urllib3.connectionpool - DEBUG - https://portal.adtpulse.com:443 "GET /myhome/access/signin.jsp HTTP/1.1" 307 0 urllib3.connectionpool - DEBUG - https://portal.adtpulse.com:443 "GET /myhome/21.0.0-354/access/signin.jsp HTTP/1.1" 200 None pyadtpulse - DEBUG - Discovered ADT Pulse version 21.0.0-354 at https://portal.adtpulse.com pyadtpulse - DEBUG - Attempting POST https://portal.adtpulse.com/myhome/21.0.0-354/access/signin.jsp?partner=adt (try 1/3) urllib3.connectionpool - DEBUG - https://portal.adtpulse.com:443 "POST /myhome/21.0.0-354/access/signin.jsp?partner=adt HTTP/1.1" 302 0 urllib3.connectionpool - DEBUG - https://portal.adtpulse.com:443 "GET /myhome/21.0.0-354/mfa/mfaSignIn.jsp?workflow=challenge HTTP/1.1" 200 None pyadtpulse - ERROR - ADT Pulse accounts with MULTIPLE sites not yet supported!!!

Here is my account login screen after enrolling in 2FA, before whitelisting a new browser/device: ADT 2FA

They have a whitelist feature once you are logged into your account that I will be experimenting with. I will follow up here with more info as I find it.

rsnodgrass commented 3 years ago

Thanks for submitting this. Another person started complaining about login failures yesterday, so this must have been the cause after they enabled 2FA.

Hopefully the whitelist feature you found can be used somehow, or a separate email login can be added that doesn't require 2FA.

grant-hoelscher commented 3 years ago

I think there is a workaround - at least for Pulse version 21.0.0-354. If you create a "service" account user and give that account access to your site, it can be used so long as that "service" account does not opt-in to 2FA in either the Pulse app or portal. This account can only log in the first time to set security questions, though. Anytime after that will prompt to set up 2FA

iotarho commented 3 years ago

@mrholshi thank you!! Success after I followed your suggestion of creating a second user on my ADT account, and then logged in via the pulse web portal to set up the security questions. Now to never log in again so that 2FA doesn't get set up on that 2nd account :).

rsnodgrass commented 3 years ago

Excellent to hear. I’ll update the instructions to mention @mrholshi’s approach.

On Sep 1, 2021 at 10:38 AM, <iotarho @.***)> wrote:

@mrholshi (https://github.com/mrholshi) thank you!! Success after I followed your suggestion of creating a second user on my ADT account, and then logged in via the pulse web portal to set up the security questions. Now to never log in again so that 2FA doesn't get set up on that 2nd account :).

— You are receiving this because you commented. Reply to this email directly, view it on GitHub (https://github.com/rsnodgrass/pyadtpulse/issues/7#issuecomment-910505476), or unsubscribe (https://github.com/notifications/unsubscribe-auth/AAQY4XCQAIM4KAXC4E4L65DT7ZQIZANCNFSM5DCAFLJA). Triage notifications on the go with GitHub Mobile for iOS (https://apps.apple.com/app/apple-store/id1477376905?ct=notification-email&mt=8&pt=524675) or Android (https://play.google.com/store/apps/details?id=com.github.android&referrer=utm_campaign%3Dnotification-email%26utm_medium%3Demail%26utm_source%3Dgithub).

robkjr commented 2 years ago

I think there is a workaround - at least for Pulse version 21.0.0-354. If you create a "service" account user and give that account access to your site, it can be used so long as that "service" account does not opt-in to 2FA in either the Pulse app or portal. This account can only log in the first time to set security questions, though. Anytime after that will prompt to set up 2FA

How do you create a "service" account? Is this just a new invite to a new user?

robkjr commented 2 years ago

So this didn't work for me if I am understanding the process. When I log in the first time with the new account it immediately prompts me for 2FA

sbabcock23 commented 2 years ago

Hi @robkjr ,

As an alternative you can save your trusted device and use that to login in conjunction with your username and password.