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rstudio / bookdown

Authoring Books and Technical Documents with R Markdown
https://pkgs.rstudio.com/bookdown/
GNU General Public License v3.0
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RStudio Connect login error #1320

Open l-magnificence opened 2 years ago

l-magnificence commented 2 years ago

Hi, when I use my google account to log in RStudio Connect, it occurs errors: image How to solve it?

cderv commented 2 years ago

Are you talking about this url https://bookdown.org/connect/ to connect to https://bookdown.org publishing interface ?

l-magnificence commented 2 years ago

Are you talking about this url https://bookdown.org/connect/ to connect to https://bookdown.org publishing interface ?

Yes

cderv commented 2 years ago

Did you retry today already ? It works for me so it is not a global server issue.

If it still doesn't work, I will need to pass to another team with your details that you can send me to my work email cderv@rstudio.com

Thanks

l-magnificence commented 2 years ago

Did you retry today already ? It works for me so it is not a global server issue.

If it still doesn't work, I will need to pass to another team with your details that you can send me to my work email cderv@rstudio.com

Thanks

It still doesn't work. what details do you want?

cderv commented 2 years ago

I think I need at least the account email you are trying to connect with. If the admin needs something more I'll reach out.

l-magnificence commented 2 years ago

I think I need at least the account email you are trying to connect with. If the admin needs something more I'll reach out.

This is my account email l_magnificence@126.com, thank you! I also send a message to your work email.

cderv commented 2 years ago

Hello @l-magnificence , quick update to say that I transfered internally for some specialist to look into that. I'll come back to you as soon as I have more information. thanks for your patience.

cderv commented 2 years ago

Hello @l-magnificence do you still have issues with this ? Thanks

l-magnificence commented 2 years ago

Hello @l-magnificence do you still have issues with this ? Thanks

Yes, it still can't log in.

yihui commented 2 years ago

Do you know how to open the JavaScript console of your web browser? It depends on what your browser is, but usually you may right-click on the page and click "Inspect". When the console is open, try to log in again, and see if there are any errors in the console.

l-magnificence commented 2 years ago

Is this?

image

yihui commented 2 years ago

Yes, but unfortunately I don't understand the errors.

cderv commented 2 years ago

I am still waiting some feedback from the admin team of the server.

Sean-Francis-GitHub commented 6 months ago

I'm encountering the same issue on multiple devices (different desktops, phone, various browsers). Same error code in dev mode as above. Any updates on this one?

cderv commented 6 months ago

Hi @Sean-Francis-GitHub, is this happening on bookdown.org too ?

Can you send me an email (cderv@posit.co) with your account name and email so that we can check what is going on ?

Sean-Francis-GitHub commented 6 months ago

Thanks for that @cderv . Have sent off an email with the subject heading same as this thread. Cheers!

Sean-Francis-GitHub commented 6 months ago

Just following up on this, if anyone has any solutions?