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rubin-dp0 / Support

Submit Github Issues related to DP0
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[BUG] Unable to Login #52

Closed MrNasaMan closed 11 months ago

MrNasaMan commented 1 year ago

The bug I am unable to login into the portal located at https://data.lsst.cloud/ . Every time I try to log in with my identity provider, which is GitHub in my case, it cannot find my account. It keeps redirecting to a self signup page. When I tried to click it , I get an error. The thing is that in the notifications it says that I got approved but when I tried to click on it I get another error. I used GitHub to sign up for my account. Not too sure what the issue is right now. I have added some screenshots and video demonstration below.

Screenshots issue p1

Video Demonstration

https://github.com/rubin-dp0/Support/assets/109177113/7c382a26-aa03-4b39-bd76-7797123b4529

Desktop

User Info: Username: Jermuk Name: Davit K. DP0

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frossie commented 1 year ago

Love the video demonstration, super helpful. Could you try from a private browser window if you have not done that already and see if anything is different?

frossie commented 1 year ago

Also, have you ever successfully logged on or is this your first time

MrNasaMan commented 1 year ago

The only time I have logged in was to self signup. After my petition was approved I was not able to log back in. I have tried use incognito mode but it has made no difference so far.

Thanks

frossie commented 1 year ago

Okay are you at the Rubin PCW meeting this week by any chance?

MrNasaMan commented 1 year ago

Uhh, I am very new to all of this so I dont know what the Rubin PCW meeting is.

frossie commented 1 year ago

Oh I am sorry the Rubin Project Community Workshop which is currently ongoing. It's all good, we'll figure it out once the conference wifi decides to behave :-)

frossie commented 1 year ago

Okay so you seem to have an incomplete sign-up due to the system having been unable to successfully send email to your gmail account. Which is something we have not seen before. In any case I have expunged your record - if you would just sign up again let's see what happens.

And apologies for the trouble.

MrNasaMan commented 1 year ago

okay thank you

MelissaGraham commented 1 year ago

@MrNasaMan let us know when you've successfully signed in by leaving a comment and closing this ticket?

frossie commented 11 months ago

This has been quiet, I am going to close this but feel free to re-open if you're still having difficulties