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rubin-dp0 / Support

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Authentication error RSP #72

Open kh-kr opened 1 week ago

kh-kr commented 1 week ago

Hi,

I recently signed up for an RSP account and it has been approved. However, I'm encountering an authentication error when trying to log in using my Gmail and Orchid ID. The error message is visible in the screenshot below: Screenshot from 2024-09-14 13-26-03

Could someone please help me understand why I am getting this error and how to resolve it?

Best regards, Khushboo

frossie commented 1 week ago

Khushboo - from what I can see, your account has not actually been approved, it is still showing confirmation. I will reach out to the Community Science Team which is in charge of account approval for more information.