runbox / runbox7

Runbox 7 web app
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Automatically delete messages from Trash after 30 days not working #1584

Open kotecky opened 4 months ago

kotecky commented 4 months ago

The setting "Automatically delete messages from Trash after 30 days" is not working on my account.

The setting is on: image

The messages remain: image

There are gaps in the timeline so it could be that the routine worked somehow in the past but not fully: image

gtandersen commented 4 months ago

@kotecky Thanks for this report.

Were the messages deleted or moved via IMAP by any chance?

gtandersen commented 4 months ago

See also GL Dovecot issue 9.

kotecky commented 4 months ago

@kotecky Thanks for this report.

Were the messages deleted or moved via IMAP by any chance?

@gtandersen Yes, i do use IMAP (Win 10/11 & Thunderbird, Android & K-9 Mail) and the web interface simultaneously. Not sure if that explains the "gaps in the timeline" as i use the client daily (hmm, not Thunderbird, though). The gaps are present in the far past, not between the 30+ days old messages.

In Thunderbird i use the setting "delete on server when deleted" but am unsure what exactly that setting applies to (moving to trash, deleting from trash permanently?).

kotecky commented 4 months ago

See also GL Dovecot issue 9.

@gtandersen The relation between the topics remains hidden to me ;-)

gtandersen commented 3 weeks ago

@kotecky Apologies for the confusion regarding the internal tracking system reference.

We are working to upgrade/replace our IMAP software which should improve this issue as well.