Double Scrobbles

[jonappleseed]

Using Neptunes 1.2 (2889) on Mac 10.11.3 and I keep getting double scrobbles for any tracks played through iTunes.

[rurza]

look for different scrobblers turned on, because it's not technically possible for NepTunes to have double scrobbles. You can always turn on debugMode in Terminal.app (you can copy-paste code below) defaults write pl.micropixels.NepTunes debugMode YES

NepTunes will print everything it does in Console.app (both Terminal and Console are built-in applications) like on screenshot :

To turn off debug mode paste code below to the Terminal: defaults write pl.micropixels.NepTunes debugMode NO

[rurza]

Also, it is possible, that Last.fm itself doubles your scrobbles :( Unfortunately I can't help with that, but they have support.

[hostep]

I have noticed this too lately, but it isn't a big issue. It only happens while playing a song, then when you look at your last.fm profile, you'll see the current song displayed twice. But when the next song start, the duplicate of the previous song is removed. So I don't think this is a big problem.

[rurza]

:) This behavior is completely normal :) After 5s of new track NepTunes sends "now playing" info to Last.fm. After half of the duration of the track (or later, it can be changed in preferences) it sends that track was "scrobbled". So you can see two of them on Last.fm profile page but actually only one is scrobbled. It's related to old Last.fm website where it was more obvious :) I'm not going to change it but thanks for your info anyway!

[jonappleseed]

I have to disagree because 9 out of 10 songs I've played are all scrobbled twice, not just the current song that is playing. I've been going to my profile page and removing them manually.

[rurza]

@jonappleseed Did you turn on "debug mode" in NepTunes? What does it say? I'm still convinced that you have two scrobblers turned on because, like I wrote earlier it isn't possible for NepTunes to doubles scrobble music by design. You can always check for them in Activity Monitor.app:

The thing that @hostep wrote about is unrelated.

By "scrobbling now" Last.fm means "You're listening". By "scrobbled" Last.fm means "You've listened it and I've saved it" With next track everything is fine:

This screenshot I've found on Google: It's from the old website where, like I wrote in previous post it was more obvious.

[jonappleseed]

My console doesn't seem to be reporting any errors actually and I'm certain I do not have any other scrobblers active.

[rurza]

hm... Note that there is a ~2 minutes difference between scrobbles. I must ask, did you used any scrobbler before NepTunes? You know, a lot of them has an option to hide icons and can start with iTunes itself (or OS X) so it's super easy to forgot about them.

What I would do? I would download Little Snitch. This app informs you when something sends data from your computer to the Internet (any scrobbler does that). It's a paid app but it has a demo version that works like a normal version.

If this doesn't help send me your username and I will write to Last.fm for you :)

[jonappleseed]

I did use Lyrica before Neptunes but have since uninstalled that using AppDelete and don't see any instance of that in my Activity Monitor nor Login Items. I've installed Little Snitch and it's not reporting any scrobbler app other than Neptunes sending out last.fm connections.

My Last.fm ID is icubes. Thank you so much.

[rurza]

Also, you can always reset NepTunes. Quit NepTunes, remove everything in: ~/Library/Containers/pl.micropixels.NepTunes/ You can go to this folder by pressing CMD+SHIFT+G in Finder:)

And I wrote to Last.fm support.

[rurza]

@jonappleseed

[jonappleseed]

Thank you!! Hope it gets resolved soon

[rurza]

@jonappleseed reset of settings didn't help? :(

[jonappleseed]

I will try that once I get back. Will keep you posted

[rurza]

@jonappleseed Stll no answer from Last.fm support. Anything changed on your side?

[rurza]

I have theory that on some accounts Last.fm treats "now playing" as a scrobbled. You can help with this. To confirm my theory (and if you have doubled scrobbles) play a track and after ~10 seconds go to your Last.fm profile. If my theory is right you should have this track already scrobbled!

[jonappleseed]

Hey Adam, still getting doubled scrobbles. I have to constantly go to my last.fm page to delete them manually. Not sure how we can resolve the 'now playing' bug? Am I the only one experiencing this??

[rurza]

@jonappleseed :( Within one year I had maybe 5 incidents - 3 of them were caused by a second scrobbler turned on, 1 didn't answered and you. Last.fm didn't answered to me :/ I have another idea: Can you create new account and test NepTunes with it? You know, even for 15 minutes. We can try to resolve this issue by special version of NepTunes just for you - without "now playing" feature :D I'm at work right now so I can't help you right now, but send me an e-mail: adam@micropixels.pl, I will send you new version (1.30.1 aka 1.30-jonappleseed) later.

[rurza]

@jonappleseed Something changed with new version?

[jonappleseed]

Hey Adam, unfortunately still seeing the same double scrobbles....bummer.