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rustdesk / rustdesk

An open-source remote desktop application designed for self-hosting, as an alternative to TeamViewer.
https://rustdesk.com
GNU Affero General Public License v3.0
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Ubuntu 20.04 Black Screen w/ Cursor Control #9280

Open jruaaa opened 1 week ago

jruaaa commented 1 week ago

Bug Description

Hello,

We have two identically specced lab computers and one of them functions flawlessly with RustDesk while the other shows as a black screen in the client but cursor and keyboard control works perfectly fine, and the host cursor is visible on the client. Verbose logging when running RustDesk in the terminal does not differ on both hosts.

How to Reproduce

Connect to one of our computers. I'd be happy to email you the id and code if needed to troubleshoot.

Expected Behavior

Be able to see the screen when using RustDesk.

Operating system(s) on local side and remote side

Host: Ubuntu, Clients: Mac, Windows, Ubuntu

RustDesk Version(s) on local side and remote side

1.3.0 on both

Screenshots

image

Additional Context

No response

rustdesk commented 1 week ago

Please compare the difference in https://github.com/rustdesk/rustdesk/wiki/FAQ#access-logs on controlled side.

And what codec on the one having problem.

image

jruaaa commented 1 week ago

I used H264 on both since I figured that would be the most widely supported hardware codec, but the same error occured on Auto which defaulted to h265. Both computers have a 4090 installed. I'll copy and paste logs when I go back in tomorrow but I didn't see any obvious error messages.