Queued doesn't get past the "check for network" step

[GoogleCodeExporter]

What steps will reproduce the problem?
1. Start it.

What is the expected output? What do you see instead?
An app. The loading screen.

What version of the product are you using? On what operating system?
The latest as of right now. Linux (Ubuntu)

Please provide any additional information below.

Original issue reported on code.google.com by chrisjoh...@gmail.com on 19 Feb 2009 at 3:12

[GoogleCodeExporter]

Having the same issue on OS 10.5.6

Using the latest just downloaded tonite. App opens, gives me a window with a 
big Q in it and nothing.

Original comment by jerryjoa...@gmail.com on 19 Feb 2009 at 3:58

[GoogleCodeExporter]

Not sure about the 10.5.6.  I have installed it on 4 macs (3 with Leopard, one 
with Tiger/PPC) and have yet to 
run into the issue.

One of the developers at SitePen had some issues getting it running initially 
under Ubuntu (8.10, 64-bit), and 
this is what he had to do:

1. Download the following package:
http://www.boundlesssupremacy.com/Cappy/getlibs/getlibs-all.deb

2. Run the following commands:
sudo getlibs -l libgnome-keyring.so
sudo getlibs -l libgnome-keyring.so.0
sudo getlibs -l libgnome-keyring.so.0.1.1

This was to support AIR 1.5's Encrypted Local Storage, and it was a (basically) 
virgin setup.  You might try that 
and see if that does it for you.

As I also mentioned in the blog post at sitepen.com, Netflix itself limits the 
amount of queries something can 
hit the server with.

If either of you can provide a screenshot, that'd probably help a bunch.

Regards,
trt

Original comment by ttre...@gmail.com on 19 Feb 2009 at 5:38

• Changed state: Accepted

[GoogleCodeExporter]

Running on Mac OSX 10.5.6 I get to the stage "Waiting for response from Netflix
servers..." (over the big Q image) and then nothing.

Original comment by gmaclen...@gmail.com on 19 Feb 2009 at 7:21

[GoogleCodeExporter]

Just as an update...we're trying to figure out what's causing this, and 
consider this to be a critical bug.

For those of you who filed this ticket before, can you tell us what the prompt 
is on the screen?  It would help a 
lot to know where in the process this is hanging (it should be either "Checking 
for network connectivity" or 
"Waiting for a response from Netflix servers...").

Thanks in advance,
Tom Trenka

Original comment by ttre...@gmail.com on 19 Feb 2009 at 3:09

• Added labels: Priority-Critical
• Removed labels: Priority-Medium

[GoogleCodeExporter]

For those of you running it under OS X, you can try the following:

Open up the terminal and type in the following two lines:

rm -rf ~/Library/Preferences/com.sitepen.Queue*
rm -rf ~/Library/Application*/Adobe/AIR/ELS/com.sitepen.Queue*

These commands will wipe the two directories that AIR creates when first 
running the application, and that 
seems to clear up some issues.

Another thing to make sure of is that you are in fact running the latest 
version of AIR (1.5); apparently our 
installer badge checks to see if you have AIR but not the latest version.  
We've had several instances where 
people downloaded the app but was only running 1.1.

Original comment by ttre...@gmail.com on 19 Feb 2009 at 5:56

[GoogleCodeExporter]

ran the commands in terminal, no change. Installed 1.02, reached "Initialising
database services". Running Adobe 1.5. Tried with a fresh user account, it 
worked.
Deleted ERL and CRLCache folders entirely on the troublesome user account, it 
worked.

Original comment by gmaclen...@gmail.com on 20 Feb 2009 at 4:41

[GoogleCodeExporter]

For people with Vista running into this issue, a kind user pointed out that the 
ELS directories are here:

C:\Users\[myuser]\AppData\Roaming\Adobe\AIR\ELS

Original comment by ttre...@gmail.com on 26 Feb 2009 at 4:12

[GoogleCodeExporter]

Thank you gmaclennan... your fix worked!

Original comment by ejmpa...@gmail.com on 3 Mar 2009 at 2:21

[GoogleCodeExporter]

Same fix worked in XP ( delete C:\Documents and Settings\%USER%\application
data\adobe\AIR\ELS\com.sitepen.Queued* ).

Original comment by ajkes...@gmail.com on 4 Mar 2009 at 9:07

[GoogleCodeExporter]

This issue was closed by revision r12.

Original comment by ttre...@gmail.com on 29 Sep 2009 at 5:52

• Changed state: Fixed