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rxhanson / Rectangle

Move and resize windows on macOS with keyboard shortcuts and snap areas
https://rectangleapp.com
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Rectangle stopped working after updating app yesterday #1337

Closed earthling97 closed 4 months ago

earthling97 commented 4 months ago

macOS version: OS 14.3.1 Rectangle version: .74, .75, .76 Logs if applicable (In Rectangle menu, hold option, "View Logging..."):

I have had Rectangle for a few weeks and really like it. Been using it every day. I updated to .76 when prompted that a new version was available, and then the menu bar icon disappeared. Tried everything I could think of (restart Mac, shut down Mac, uninstall and reinstall Rect., downloaded previous versions as above) with no luck. I tried disabling and re-enabling in Privacy/Security/Accessibility system settings. No luck. Strangely, when I do Option-Command-Escape to see open apps, Rectangle doesn't show up there. Yet when I try to uninstall by moving the application icon to the trash it says cannot do because the app is open. So I use CleanMyMac to uninstall. It seems the application isn't opening properly. Any ideas??? Would love to get back to using it. Thanks

rxhanson commented 4 months ago

Perhaps something happened mid-update that broke the app? (I've never encountered that before)

Cmd+option+escape does not show background/agent apps like Rectangle - you'd have to go into Activity Monitor and kill the app from there (or from Terminal) prior to deleting the app.

Try deleting the defaults with this terminal command: defaults delete com.knollsoft.Rectangle

Then reinstall a fresh download of v0.76.

earthling97 commented 4 months ago

I found out the problem! I was trying to think of any software I had installed prior to updating Rectangle. The only thing that I had installed was CleanMyMac. So I uninstalled that (after deleting Rectangle from the Activity Monitor suggested), I then restarted my computer--just because--and then downloaded a fresh copy of Rectangle. It works now! So there's apparently some kind of conflict with CleanMyMac.

I'm going to reinstall that and see what happens. But I thought you would like to know about this conflict I encountered.

Thank you for being accessible and producing a great product.

Chris

On Feb 24, 2024, at 1:08 AM, Ryan Hanson @.***> wrote:

Perhaps something happened mid-update that broke the app? (I've never encountered that before)

Cmd+option+escape does not show background/agent apps like Rectangle - you'd have to go into Activity Monitor and kill the app from there (or from Terminal) prior to deleting the app.

Try deleting the defaults with this terminal command: defaults delete com.knollsoft.Rectangle

Then reinstall a fresh download of v0.76.

— Reply to this email directly, view it on GitHub https://github.com/rxhanson/Rectangle/issues/1337#issuecomment-1962216002, or unsubscribe https://github.com/notifications/unsubscribe-auth/BGM3VAQBW7K7TRLS2VYJQTLYVFDRXAVCNFSM6AAAAABDXEXGE2VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTSNRSGIYTMMBQGI. You are receiving this because you authored the thread.

rxhanson commented 4 months ago

Thanks for the follow up! I'm going to close out this issue, but it's good to know for future reference.