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sabrinabuelig / Central-Europe

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Onboarding Viessmann Turkey 1st level support #18

Closed sabrinabuelig closed 6 years ago

sabrinabuelig commented 6 years ago

Propose teaching format to Viessmann, below our thoughts:

Phase 1 (before launch in Turkey)

    1. On-boarding by reading (General product presentation, tado° academy, FAQs on tado° website)
    2. Webinar training session with tado° PCTS

Phase 2 (after launch in Turkey)

  1. Ticket system for customer requests that can't be answered
sabrinabuelig commented 6 years ago

Anwer Elvio which ticket tool they should use:

https://support-request.tado.com/#/viessmann?token=DxMcHNuETekKthdkErDTfHgm3vDqajYqHPkDfjKVAGsvyLAnXjBTdpNJeiRZpbbe

@Eva: Is this the correct form?