It seems that we have around 30% drop on Mobile on the step of adding existing step. While we don't know the reason for sure, the flow can be improved.
There is no help article provided in case users forget their Safe address and / or don't know how it differs from their wallet address;
Users get confused that they can't add Safes from other networks (they forget or are not informed that a Safe will always exist on the network selected during creation, unlike Metamask).
Goals
Make it easier for the users to load existing safes and make the options more visible (ENS, address, QR code).
Potentially decrease the current user drop on this page (~30%). Note the drop is not always directly related to unclear UI, it could be other reasons such as checking a page out of curiosity or not having the address to use at hand.
Solution
Consider merging name and address into one screen to simplify the flow;
Make scanning QR code functionality more prominent as it is the easiest option to input an address;
Provide a better guidance during adding a Safe flow;
TanyaEfremova
commented
2 years ago
Problem
It seems that we have around 30% drop on Mobile on the step of adding existing step. While we don't know the reason for sure, the flow can be improved. There is no help article provided in case users forget their Safe address and / or don't know how it differs from their wallet address; Users get confused that they can't add Safes from other networks (they forget or are not informed that a Safe will always exist on the network selected during creation, unlike Metamask).
Goals
Make it easier for the users to load existing safes and make the options more visible (ENS, address, QR code). Potentially decrease the current user drop on this page (~30%). Note the drop is not always directly related to unclear UI, it could be other reasons such as checking a page out of curiosity or not having the address to use at hand.
Solution
Deliveries
Figma: