safing / portmaster

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Portmaster Network Activity gets stuck on "Loading Chart" and doesn't show any network activity #1595

Open netExtra opened 6 days ago

netExtra commented 6 days ago

Windows 10

What happened: Install application. Select Network Activity

What did you expect to happen?: Network Activity Chart appears but it doesn't. Instead stuck on "Loading Chart". Screenshot attached

How did you reproduce it?: Works on initial install, but after a short time stops working. Even restarting doesn't work. Only way to fix is to reinstall the application.

Logs attached

Screenshot 2024-06-24 at 18 28 36

--> 2024-06-24-17-36-47.error.log 2024-06-24-17-36-47.log 2024-06-24-15-27-26.log

github-actions[bot] commented 6 days ago

Hey @netExtra, thank you for raising this issue with us.

After a first review we noticed that we will require the Debug Info for further investigation. However, you haven't supplied any Debug Info in your report.

Please collect Debug Info from Portmaster while the reported issue is present.