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sagemathinc / cocalc

CoCalc: Collaborative Calculation in the Cloud
https://CoCalc.com
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Clarify subscription terminology #7146

Open novoselt opened 10 months ago

novoselt commented 10 months ago

Some users are rightfully confused by getting emails "your subscription will renew" when they have no subscriptions active. The problem is that we have "CoCalc subscriptions" attached to licenses and "Stripe subscriptions" (called "CoCalc Automatic Billing") attached to the whole account when user enables "Automatic payments".

There has to be more clarity about it

For the site and documentation part, it would help to address #7091 first.

williamstein commented 9 months ago

Please make this more precise.

williamstein commented 2 months ago

I think we either have to see whether or not stripe has come up with something better for stripe checkout, or we have to spend the week(s) (or whatever it takes) to switch away from stripe checkout for automatic payments, unfortunately.