[BUG] QUOTES - Print PDF - VAT is always 0%

[rmendes-13]

General Summary

When printing quotes, the TAX is always ZERO, despite:

• VAT being properly set

• Quote makes the correct calculations with VAT

• SuiteCRM Quotes VIEW displays a correct quote

• I request a high importance classification to this issue, as the print PDF feature, as is, is broken and quotes can't be sent to anyone

Previous or similar issues

This issue has been posted at the SuiteCRM forums, like: Quotes Tax field empty - Error Generating PDF Tax rate in pdf quotes always shows 0% - a bug?

Issue

When printing quotes, the quote should be printed correctly with the relevant fields correctly populated. This includes:

• VAT
• The currency symbol not being displayed on the quotes (another bug but since we're at the quotes...)

And the printed quote:

Expected Behavior

Quotes should be printed correctly with the relevant information as viewed on SuiteCRM.

Actual Behavior

Doesn't print the VAT/TAX amount nor it adds the currency symbols to the quote. Have you ever seen an invoice or quote without a currency?

Steps to Reproduce

1. Create a quote with taxed items
2. Print the quote

Context

Trying to get a proper quote with the fields showing the correct values.

Your Environment

• SuiteCRM Version used: 8.4.1
• Browser name and version: Apple Safari - Version 17.1 (17616.2.9.11.9, 17616)
• Environment name and version: MariaDB 10.6, PHP 8.2
• Operating System and version: AlmaLinux 9

[johnM2401]

Hey!

Thanks for getting in touch!

For future reference: Not 100% certain as of yet, but this looks like it may be due to the selected TAX having extra text in the label.

Set the following as per the linked forum post:

Selected one custom item, one regular item:

Displays as such on printed PDF:

--

Changing the Custom one to just be "23%":

Causes it to then render as:

Thank you again!

[rmendes-13]

Hi there,

Ok so I need labels on the tax rates. I believe that is the whole nature of something being a label, not the actual value. So when is this expected to be fixed?

On another note but on the same topic, why not implement a proper VAT system? There's a whole topic about it on the forums.