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salesagility / SuiteCRM-Outlook-Plugin

GNU Lesser General Public License v3.0
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Still Having Login Issues with v3.0.20 #101

Closed jwkramer61 closed 5 years ago

jwkramer61 commented 5 years ago

Issue

Still cannot log in to Suite CRM instance with latest version of plug-in installed (v3.0.20)

Expected Behavior

Providing correct credentials should cause plugin to connect to Suite CRM

Actual Behavior

Log in fails

fail

Steps to Reproduce

  1. Install Plug-In
  2. Launch Outlook
  3. Attempt to TEST credentials

Context

unable to use plug-in. Must be disabled for Outlook to run.

Your Environment

Suite CRM Version 7.11.5 Outlook Plug-In Version: 3.0.20 Environment name and version: MySQL, PHP 7.3.5 Operating System and version: Windows Server 2012 R2 & IIS v8.5.9600.16384 Outlook 2016 (Version 1906)

simon-brooke commented 5 years ago

It would help very much if you would go to the 'Information' page of the settings dialog, set Log level to DEBUG, save settings, restart Outlook, wait until you get the login failed message, and then look at suitecrmoutlook.log - there is a link to the logs directory on the Information page.

If the logs don't give you enough information to fix the problem yourself, you'll need to send them to us (but I expect you will be able to fix it yourself).

On Mon, 15 Jul 2019 at 15:50, jwkramer61 notifications@github.com wrote:

Issue

Still cannot log in to Suite CRM instance with latest version of plug-in installed (v3.0.20) Expected Behavior

Providing correct credentials should cause plugin to connect to Suite CRM Actual Behavior

Log in fails

[image: fail] https://user-images.githubusercontent.com/50463174/61224888-790f0c00-a6ed-11e9-82e4-ef29b3476829.jpg Steps to Reproduce

  1. Install Plug-In
  2. Launch Outlook
  3. Attempt to TEST credentials

Context

unable to use plug-in. Must be disabled for Outlook to run. Your Environment

Suite CRM Version 7.11.5 Outlook Plug-In Version: 3.0.20 Environment name and version: MySQL, PHP 7.3.5 Operating System and version: Windows Server 2012 R2 & IIS v8.5.9600.16384 Outlook 2016 (Version 1906)

— You are receiving this because you are subscribed to this thread. Reply to this email directly, view it on GitHub https://github.com/salesagility/SuiteCRM-Outlook-Plugin/issues/101?email_source=notifications&email_token=ABJ66W5YKCZYETIZYHDVBRTP7SFERA5CNFSM4IDXU662YY3PNVWWK3TUL52HS4DFUVEXG43VMWVGG33NNVSW45C7NFSM4G7HYBTQ, or mute the thread https://github.com/notifications/unsubscribe-auth/ABJ66W5Y4XGO7KL42UPIUZDP7SFERANCNFSM4IDXU66Q .

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    ;; Stultus in monte
jwkramer61 commented 5 years ago

I can't set the logging level to DEBUG - it crashes when you hit "Save". It is stuck in a loop. The license check fails. You have 3 options Retry, Reconfigure, Disable. Retry doesn't help. Reconfigure causes the app to crash: 002

Disable is the only thing that works. Otherwise it keeps complaining every minute or so until you disable the plug-in.

jwkramer61 commented 5 years ago

if you click CONTINUE in the .NET framework box it will take you to the Reconfigure screen. If you put in your information and hit save it says: 003 Clicking YES sends it into a not responding type of situation. Clicking the "X" to terminate results in this message: 004

simon-brooke commented 5 years ago

Hi James, I'm on this now; I know where it's happening but I don't yet know why it's happening. Did you have any version of the addin installed prior to 3.0.20?

jwkramer61 commented 5 years ago

No, version 3.0.20 was the initial install.

Thanks! Jim Kramer I.T. Manager office: 513-631-7000 fax: 513-322-8239 www.ita.comhttp://www.ita.com/

[cid:image005.png@01D1DC42.39376920] https://www.facebook.com/itaaudiovisual/

From: Simon Brooke [mailto:notifications@github.com] Sent: Friday, July 19, 2019 10:01 AM To: salesagility/SuiteCRM-Outlook-Plugin Cc: Jim Kramer; Author Subject: Re: [salesagility/SuiteCRM-Outlook-Plugin] Still Having Login Issues with v3.0.20 (#101)

Hi James, I'm on this now; I know where it's happening but I don't yet know why it's happening. Did you have any version of the addin installed prior to 3.0.20?

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHubhttps://github.com/salesagility/SuiteCRM-Outlook-Plugin/issues/101?email_source=notifications&email_token=AMBADRSQLHQ3QGXZLJP4ZE3QAHCIBA5CNFSM4IDXU662YY3PNVWWK3TUL52HS4DFVREXG43VMVBW63LNMVXHJKTDN5WW2ZLOORPWSZGOD2LWTXI#issuecomment-513239517, or mute the threadhttps://github.com/notifications/unsubscribe-auth/AMBADRRPXR3Y7ZYWWP7BG6DQAHCIBANCNFSM4IDXU66Q.

simon-brooke commented 5 years ago

OK, that's helpful in a way. It means the problem is not what I thought it was! :-/

simon-brooke commented 5 years ago

OK, I think your issue is fixed in build 3.0.21.25 (which is a development build which will eventually form part of the 3.0.22.0 release). If you raise a ticket on https://store.suitecrm.com/support/SuiteCRM-official-outlook-plugin/ and ask to be sent a copy of build 3.0.21.25 I think you will be good. The only things to aware of with running a development build are

  1. Because they have extra debugging code in, they use more memory and run a wee bit slower;
  2. Potentially sensitive information, including passwords, may appear in DEBUG logs.

If you continue to have issues after that, we are looking on this one as priority.

samus-aran commented 5 years ago

Hey there we have just released 3.0.22 which should resolve this issue.