To-From-Cc-Bcc fields are being blank

[jay-greenassessors]

Issue

While archiving the emails, the Plugin pulls Subject and Body from Outlook to CRM but fails to pulls To-From-Cc-Bcc.

Expected Behavior

The plugin should pull To-From-Cc-Bcc fields too.

Actual Behavior

The Plugin pulls Subject and Body fields only

Possible Fix

Broken link?

Your Environment

• Outlook Plugin Version used: 3.0.9
• Outlook Client Version used: 2016 MSO (16.0.8730.2046) 32-bit
• SuiteCRM Version used: 7.9.5
• Host (e.g. PC, Server): Hosting Solution One - SuiteCRM:OnDemand
• Operating System and version (e.g Windows 10): Windows 8.1

[simon-brooke]

Hi, please could you upgrade to 3.0.12 and verify whether you still have the problem?

Thanks.

[jay-greenassessors]

Thanks Simon!

How do I upgrade to 3.0.12? the below link gives 3.0.9: https://store.suitecrm.com/addons/SuiteCRM-official-outlook-plugin

[jay-greenassessors]

Can someone please advise a solution to this issue?

The current release of the Outlook plugin is v3.0.9. Version 3.0.12 is the current state of the development branch and is not yet production ready. https://store.suitecrm.com/support/SuiteCRM-official-outlook-plugin/847

Thanks.

[cameronblaikie]

Hi this should be resolved on both upgraded SuiteCRM and Outlook version. Please re-open if still an issue.