After installing and successfully connecting to SuiteCRM the button group that includes the Address Book button does not appear on any ribbon. The SuiteCRM ribbon was added but it only contains the Archive and Settings button
Expected Behavior
Button for CRM Address book should be on a ribbon
Actual Behavior
Button group missing
Possible Fix
Unknown. It would be helpful to update the docs to include a screenshot of Outlook2016
Steps to Reproduce
Download and install Outlook Addin
Restart Outlook
Configure credentials etc.
Find that the Addin did not add the Button Group and it's not available in Customize Ribbons either
Context
I do not have access to the SuiteCRM address book inside outlook. I am also unable to create new contacts from new email that should appear in CRM.
Logs
SuiteCRM Outlook Add-In v3.0.9.0 in Outlook version 16.0.0.8827
Auto-archiving: off
Logging level: Error
2018-01-22 10:55:09,339 | Background | ERROR | Failed to connect to licence server because ProtocolError
System.Net.WebException: The remote server returned an error: (400) Bad Request.
at System.Net.HttpWebRequest.GetResponse()
at SuiteCRMAddIn.BusinessLogic.LicenceValidationHelper.Validate()
Data:System.Collections.ListDictionaryInternal
HResult:-2146233079
2018-01-22 10:55:09,359 | Background | ERROR | Licence server responded "Key is required."
2018-01-22 10:58:02,092 | VSTA_Main | ERROR | Auto-archiving: ON
2018-01-22 10:58:02,092 | VSTA_Main | ERROR | Logging level: Error
2018-01-22 10:58:27,410 | VSTA_Main | ERROR | Auto-archiving: ON
2018-01-22 10:58:27,410 | VSTA_Main | ERROR | Logging level: Error
Your Environment
Outlook Plugin Version used: 3.0.9.0
Outlook Client Version used:2016 Vn 1712 Build 8827.2148
SuiteCRM Version used:7.9.9
Host (e.g. PC, Server):Server
Operating System and version (e.g Windows 10):Windows 10 Education Build 17074.rs_prerelease_flt.180116-1539
Issue
After installing and successfully connecting to SuiteCRM the button group that includes the Address Book button does not appear on any ribbon. The SuiteCRM ribbon was added but it only contains the Archive and Settings button
Expected Behavior
Button for CRM Address book should be on a ribbon
Actual Behavior
Button group missing
Possible Fix
Unknown. It would be helpful to update the docs to include a screenshot of Outlook2016
Steps to Reproduce
Context
I do not have access to the SuiteCRM address book inside outlook. I am also unable to create new contacts from new email that should appear in CRM.
Logs
SuiteCRM Outlook Add-In v3.0.9.0 in Outlook version 16.0.0.8827 Auto-archiving: off Logging level: Error
2018-01-22 10:55:09,339 | Background | ERROR | Failed to connect to licence server because ProtocolError System.Net.WebException: The remote server returned an error: (400) Bad Request. at System.Net.HttpWebRequest.GetResponse() at SuiteCRMAddIn.BusinessLogic.LicenceValidationHelper.Validate() Data:System.Collections.ListDictionaryInternal HResult:-2146233079 2018-01-22 10:55:09,359 | Background | ERROR | Licence server responded "Key is required." 2018-01-22 10:58:02,092 | VSTA_Main | ERROR | Auto-archiving: ON 2018-01-22 10:58:02,092 | VSTA_Main | ERROR | Logging level: Error 2018-01-22 10:58:27,410 | VSTA_Main | ERROR | Auto-archiving: ON 2018-01-22 10:58:27,410 | VSTA_Main | ERROR | Logging level: Error
Your Environment