CRM calendar is synchronising to the wrong email account in Outlook.

[selincampbell]

Issue

I have 3 email accounts in Outlook. 2 are MS Exchange accounts that I use for work, and one is a hotmail account that is linked to my computer. When the 'synch both ways' option is selected, the plugin defaults to the calendar for my hotmail account instead of my MS Exchange email addresses. How do I change this? Similarly, my personal contacts also started synching from this hotmail account, until I stopped it.

Expected Behavior

I expect to be able to select which email account I want CRM to access

Actual Behavior

The plugin auto-selected and started synching to my hotmail account calendar

Possible Fix

Steps to Reproduce

1. 2. 3. 4.

Context

We cannot use the plugin without this functionality HIGH! Neither myself not our full office will be able to use this plugin if this issue is not resolved.

Logs

Your Environment

• Outlook Plugin Version used: SuiteCRM Outlook Add-In - version 3.0.11.0
• Outlook Client Version used: Outlook 2016 MSO (16.0.4417.1000) 32-bit
• SuiteCRM Version used: Version 7.8.13 Sugar Version 6.5.25 (Build 344)
• Host (e.g. PC, Server): PC - Dell laptop
• Operating System and version (e.g Windows 10): Windows 10

[jack7anderson7]

Hi @selincampbell, my first suggestion would be to upgrade to the latest version of the SuiteCRM Addin (3.0.18) and my second would be checking what the email account added to your personal page on the SuiteCRM.